Catrina Harris
Norfolk,VA
Summary
Dynamic customer service professional with extensive experience at Navy Federal Credit Union, excelling in customer engagement and transaction processing. Proven ability to resolve inquiries efficiently, enhancing customer satisfaction. Skilled in financial record management and relationship building, consistently fostering positive interactions and achieving high service standards.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Head Cashier
Total Wine & More
05.2022 - 01.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Parking Attendant
Standard Parking Plus
06.2012 - 07.2022
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Prepared year-end journal entries to prepare for annual audit.
- Conducted audits of funds to meet proper accounting, reporting and disbursement requirements.
- Prepared balance sheets.
- Assisted auditor in developing timelines, budgets, and audit plans for 2 assigned projects in 2022
Education
No Degree - Certified Nursing Assistant
Training Solutions
Norfolk, VA02-2014
GED -
Tidewater Community College
Norfolk, VA09-2000
Skills
- Customer engagement
- Strategic networking skills
- Financial record management
- Support resolution skills
- Call center experience
- Transaction processing
- Customer support
- Financial transactions
- Relationship building
- Customer service
Timeline
Member Service Representative
Navy Federal Credit Union
01.2025 - Current
Head Cashier
Total Wine & More
05.2022 - 01.2025
Parking Attendant
Standard Parking Plus
06.2012 - 07.2022
No Degree - Certified Nursing Assistant
Training Solutions
GED -
Tidewater Community College
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