Landon Komesataddle
VASA Fitness
Oklahoma City,OK
1
Certification
4
years of professional experience
Member Service Representative experienced in fostering relationships and community engagement. Enhanced customer experiences through effective issue resolution and client education. Focused on driving satisfaction and improving service delivery in high-stress environments.
Work History
Member Service Representative
6 Months- Processed new memberships and renewals efficiently and accurately.
- Assisted members with account inquiries and service-related issues.
- Resolved member complaints promptly to enhance customer satisfaction.
- Educated members on fitness programs, services, and facility usage.
- Maintained cleanliness and organization of the front desk area.
- Conducted regular facility inspections to ensure safety standards compliance.
- Developed strong relationships with members to foster community engagement.
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Customer Service Representative
2 Years- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted customers with order placements, ensuring accuracy and efficiency in service delivery.
- Processed payments using POS systems, maintaining accurate transaction records.
- Collaborated with team members to streamline order preparation and delivery processes.
- Trained new staff on customer service protocols and operational procedures effectively.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma
Skills
Customer service
Customer support
Account management
Client assistance
Payment processing
Financial transactions
Customer engagement
Service promotion
Fitness program guidance
Service recommendations
Relationship building
Teamwork and collaboration
Calm and professional under pressure
Certification
I have my 10hour Construction Safety and Health for OSHA
Timeline
Member Service Representative
VASA Fitness
02.2026 - CurrentRead More
Customer Service Representative
Dominos's Pizza
05.2022 - 05.2024Read More
Capitol Hill High School
High School Diploma
Read More
academy of engineering
So my time doing Academy of Engineering i was at a welding company called W&W AFCO Steel and I was there for about 2 mounts.