Human services and direct services principles, practices, and procedures to assist clients in achieving their goals, develop care plans and coordinate services. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Hi, I’m
Catrina Henry
Renton,WA
Summary
Overview
7
years of professional experience
Work History
Imagine HousingRedmond, WA
Case Manager III
01.2022 - Current
Job overview
- Build and maintain professional and community relationships to facilitate collaboration in delivering resident services and advocacy for programs, support, services, and referrals
- Collaborate with leadership on program operations, developing, implementing, and monitoring strategic plans for program strategies and identify potential areas of development
- Oversee the development of quantitative service objectives, goals and outcomes including housing retention plans, employment, budgets etc.
- Work directly with third party Asset Management, Owner, CEA, and Property Management to ensure housing stability of residents
- Plan and coordinate data collection and evaluation plans to meet programmatic goals and targets
- Actively participate in appropriate community meetings, conferences, training, outreach and public awareness activities, and event planning
- Provide ongoing case management services to 262 individuals/families transitioning from homelessness.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Partnered with local organizations to expand access to social and community services.
New, Home SafeSeattle, WA
DV Advocate Housing
01.2021 - 01.2022
Job overview
- Improved participants outcomes by addressing housing concerns promptly and efficiently.
- Track rent reasonable comparison charts and HQS inspections.
- Establish and build relationships with property owners, apartment communities and low-income housing provider to assist and sustain survivor housing
- Maintain accurate files, progress notes, and data entry for approximately 30+ participants and alumina.
- Submit time sensitive monthly reports, and paperwork to meet contract requirements for RRH, contract monitors and survivor HAS/ Quarterly Re-Assessments
- Recruit participants and facilitate weekly support group and meditation, empowerment, and budgeting sessions
- Assist survivors with obtaining legal assistance; interface with legal providers to assist with guidance through multiple systems/ support the implementation of a service plan
- Ensure referrals have been made to relevant cultural/ linguistically appropriate community-based providers
- Assist community service providers to establish and/or maintain service with participants
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Reduced eviction rates by offering mediation services between tenants and landlords to resolve disputes amicably.
- Enhanced community awareness of fair housing laws through organizing workshops and distributing educational materials.
REACH/ETSSeattle, WA
L.E.A.D Case Manager
01.2017 - 01.2021
Job overview
- Provide Outreach and Intensive Case Management services
- Engage participants on the street and at social service provider facilities to establish a rapport
- Assess participants for chemical dependency, housing, mental health/ determine needs for other services
- Provide and conduct training to employees (sworn and non-sworn) police recruits, and community stakeholders regarding LEAD and harm-reduction
- Assist participants in gaining access to a variety of funding programs
- Assist participants in finding housing and maintaining occupancy
- Develop and maintain collaborative relationships with LEAD partners including Seattle Police Department, King County Sheriff, King County and City of Seattle Prosecutor’s office
- Provide advocacy and support for participants within the criminal justice system including court appearances and written communication
- Advocate for the participant with a wide variety of other service providers
- Professional qualifications years’ experience in Human/ Social Services working with low income and/or homeless men, women, and families, transitional, and direct services, resource navigation, community building and operations throughout the Puget Sound Region
- Manage multiple services and multi-task in an efficient and effective manner and to work under pressure and under tight timelines with accuracy
- Demonstrate ability to work with people with sensitivity to cultural and class issues and socio-economic populations and ability to work with people who are under stressful situations
- Ability to take ideas from inception to execution ensuring outcomes that are aligned with a positive community impact
- Providing culturally responsive approach to program leadership and development
- Experience advocating within institutions founded on systemic racism, identifying and reducing barriers to care, while pushing for systemic change
- Expertise in developing & maintaining positive relationships within the community, conveying and representing the organization at community engagement events, and with service providers
- Demonstrate commitment to social justice and/or low-income housing
- Experience working in politically charged working environments and ability to manage stress with self-care techniques
- Knowledgeable in all rules regarding HUD, VASH, Section 8 /low-income housing subsidies, tax credit
- WSHFC, Federal fair housing regulations and landlord tenant laws.
Education
Highline Community CollegeDe Moines, WA
Human Services, Suicide Intervention/Prevention Certification from CDP
University Overview
Seattle Central Community CollegeDes Moines
Associate of Arts
University Overview
Skills
- MS Office
- HMIS/ Clarity
- Communication
- Boston Post
- Sap Concur
- Agency
- Sales Force
- Civicore
- Teams
- Spreadsheets
- Troubleshooting
- Data Entry
- Social Media
- Program Database
- Operating Systems
- Supervision and leadership
Timeline
Case Manager III
Imagine Housing
01.2022 - Current
DV Advocate Housing
New, Home Safe
01.2021 - 01.2022
L.E.A.D Case Manager
REACH/ETS
01.2017 - 01.2021
Highline Community College
Human Services, Suicide Intervention/Prevention Certification from CDP
Seattle Central Community College
Associate of Arts
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