Tie Angela Gilyard
Brooklyn,NY
Summary
Objective Summary: Self- Motivated individual who is seeking to assist the under-served population within urban cities. Also, to be a value-add to a growth-filled and mission driven organization. Knowledgeable Case Manager experienced in coordinating care for Homeless Families individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced in Homelessness and Homelessness Prevention environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
20
20
years of professional experience
Work History
Case Manager III
Catholic Charities
08.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provide one on one mentoring, coaching and goal setting, specifically around goals related to the promotion of economic mobility and increased family alignment for the head of household and her family, including children.
- Must meet documentation requirements in a timely and accurate manner by effectively utilizing designated Management Portal (CONNX, PROMIS, Safe Measures) and other Records as needed. Monitored, communicated and coordinated objectives of Department of Homeless Services.
- Monitored, communicated and coordinated objectives of Department of Homeless Services.
- Monitor and evaluates clients needs, including prevention, wellness, medical, mental health, care transitions, social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advocated for social and community service programs to increase awareness and funding.
Residential Aide
Acacia Network
09.2022 - Current
- Provides support and guidance to Residential Aid and Case Managers
- Handle any level of priority incidents with staffs and clients
- Manage to help new intake families in facility
- Coordinate intakes and case assignments
- Perform daily room and bed inspection
- Pack up and log items for AWOL residents
- Distribute 3 meals daily to over 120 Senior Adults
- Assist in monitoring and development of resident's independent living plan
- Help maintain cleanliness of building
- Monitor common areas to ensure safety and proper usage.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Case Manager II
Catholic Charities
10.2021 - 08.2023
- Provide one to one mentoring, coaching and goal setting, specifically around goals related to the promotion of economic mobility and increased family alignment for the head of household and her family, including children.
- Serve as a resource for the participant and family on issues including housing, budgeting, career and education, childcare, health care, and more.
- Conduct detailed assessments, monitor and document participants’ progress according to individual plans.
- Recruit participants for the program, including outreaching to community groups, presentations to local agencies, etc.
- Thorough and organized documentation of caseload efforts, including up to date and accurate documentation of electronic database system according to deadlines.
- Participate in the development and facilitation of participants’ workshops and community groups.
- Responsible for the overall management of the family’s Individualized Service Plan
- Monitor and evaluate a client’s need, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate
- Must meet documentation requirements in a timely and accurate manner by effectively utilizing designated Management Portal (CONNX, PROMIS, Safe Measures) and other Records as needed.
- Monitored, communicated and coordinated objectives of Department of Homeless Services .
Case Manager
Acacia Network, Casa Promesa
02.2020 - 06.2021
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Participated in professional growth programs to support special education improvement efforts
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
- Managed caseload of 87 Families with children in welfare system to provide comprehensive, community-based care
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Monitored, communicated and coordinated objectives of Department of Homeless Services
Operations Supervisor
Acacia Network
07.2017 - 02.2020
- Meets individually for weekly supervision
- Handle any level of priority incidents with staffs and clients
- Manage to help new intake families into facility
- Liaison with ACS for case follow-ups
- Coordinate intakes and case assignments
- Perform daily room and bed inspection
- Pack up and log items for AWOL residents
- Hand out 3 meals daily to over 40 families per day
- Assist in monitoring and development of resident's independent living plan
- Monitor common areas to ensure safety and proper usage.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Program Aide
Housing Bridge Neighborhood Partners
05.2015 - 08.2016
- Assure all families are in the facility by doing nightly bed check and collect signatures
- Assist Families with temporary housing
- Update Files such as; school log, attendance, and incident reports
- Attend Staff meetings and enjoys learning new programs and policies.
Home Health Aide
Partners in Care, Inc
01.2004 - 10.2015
- Preparing meals for the client
- Escort clients' to various appointments
- Assisting clients with daily medication
- Helping client with daily living actives.
Education
Master of Science - Human Resource Management
Mercy College
Dobbs Ferry, NY02.2023
Bachelor of Arts - Sociology
Mercy College
Dobbs Ferry, NY05.2020
Master of Science - Organizational Leadership
Mercy College
Dobbs Ferry, NY05.2025
Skills
- Customer service
- Records management
- Food preparation
- Communication skills
- Microsoft Word
- Training & development
- Microsoft Excel
- Meal preparation
- Microsoft Office
- Home care
- Organizational skills
- Microsoft PowerPoint
- Medical records
- Social Work
- Certifications and Licenses
- Naxalone (NYS Department of Health) Fire Safety (F-80) Software Proficiency
- Microsoft Office: Word, Excel, & Power Point CARES Database System (NYS
- Department of Health)
- Present
Additional Information
- Willing to relocate
Timeline
Case Manager III
Catholic Charities
08.2023 - Current
Residential Aide
Acacia Network
09.2022 - Current
Case Manager II
Catholic Charities
10.2021 - 08.2023
Case Manager
Acacia Network, Casa Promesa
02.2020 - 06.2021
Operations Supervisor
Acacia Network
07.2017 - 02.2020
Program Aide
Housing Bridge Neighborhood Partners
05.2015 - 08.2016
Home Health Aide
Partners in Care, Inc
01.2004 - 10.2015
Master of Science - Human Resource Management
Mercy College
Bachelor of Arts - Sociology
Mercy College
Master of Science - Organizational Leadership
Mercy College
Similar Profiles
Jordan LabrieJordan Labrie
Licensed Nursing Assistant at NH Catholic CharitiesLicensed Nursing Assistant at NH Catholic Charities
Whitney RobisonWhitney Robison
Lead Office Advocate at Catholic CharitiesLead Office Advocate at Catholic Charities
Carlos GarciaCarlos Garcia
Facility Maintenance Manager at Catholic Charities of DallasFacility Maintenance Manager at Catholic Charities of Dallas