Susan Hudson
Aurora,CO
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager III
Colorado Coalition for the Homeless
Denver, CO
06.2022 - Current
- Works as a member of the CCH Community Resources Team to provide face-to-face services to homeless individuals which at times, may require meetings outside of the office
- Assist clients in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID's, housing, and other needs
- Works collaboratively with homeless service providers in the community and CCH programs to provide optimum coordination, communication, and continuity of services
- Provides services to clients in a trauma-informed, culturally competent manner
- Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness
- Builds relationships with clients with the goal of housing, benefits, and other resources needed to end clients' homelessness
- Transports homeless individuals using a CCH vehicle or an approved personal vehicle
- Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high-quality service
- Meets with clients through a walk-in process or sets individual appointments with clients as needed.
- Provided crisis intervention and conflict resolution support for clients in distress.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
HMIS (Homeless Management Information System) Data Specialist
Salvation Army, Denver Metro Social Services
Denver, CO
01.2022 - 05.2022
- Coordinate HMIS data gathering, analysis and reporting
- Assess system and training needs of social services personnel in programs through interactions and assessments tools
- Design training to address identified needs and provide training as needed
- Provide data processing and entry into the HMIS system for various ESG CV funded programs
- Create reports and analysis for identified needs for The Salvation Army program
- Work in coordination with the MDHI HMIS team to develop custom reports for identified reporting needs within the Denver Metro Social Services.
Operations Manager
Catholic Charities
03.2021 - 12.2021
- Develops, recommends, and oversees implementation of program policies, procedures, and objectives to support our mission
- Prepares and administers area budget within established guidelines
- Compiles accurate and timely program statistical data to meet reporting requirements
- Monitors performance measurements and recommends program improvements
- Ensures that programs and services follow licensing, accreditation, state, and federal standards and other appropriate regulatory or professional requirements
- Works with the local system of care toward the design, implementation, and evaluation of a model of care that is collaborative, and strengths based
- Communicates with outside sales, service, and supply agencies necessary to maintain, repair and clean the facilities and to obtain bids for building maintenance, renovation, and special projects
- In collaboration with other management, ensures all Samaritan House staff are trained and adhere to operational safety policies and procedures
- Oversees the systems for ordering and stocking supplies, ensuring efficiency and cost effectiveness.
WES Shelter Supervisor
Catholic Charities
10.2019 - 03.2021
- Responsible for overseeing situations that may jeopardize the safety of the shelter and its guests and making sure they are handled appropriately and timely
- Escalates situations to next level supervisor as needed
- Ensures guest safety by contacting the appropriate first responders, as necessary
- Is visible and available to guests in the facility throughout the duration of their shift
- May conduct intake interviews with homeless individuals and assist with paperwork
- Ensures that situations which jeopardize the safety of the shelter, and its occupants are handled appropriately
- This means handling difficult and unruly clients by utilizing de-escalation techniques, as well as making certain that occupants are free from drugs, alcohol, and weapons
- Distributes clothing and toiletry items for emergency needs
- At no time should the coordinator distribute anything other than these items and only with satisfactory screening and documentation
- Maintains and updates files by recording guest contact information and coordinates and maintains records to ensure that federal, state, and local requirements are met.
Full Time Sales Lead
Lane Bryant
04.2018 - 04.2019
- Analyze the business and create/communicate clear action plans that optimize results
- Drive to achieve Store Goals for the Year/Month/Week/Day/Segment
- Build a team selling Store environment that delivers a fashion focused Lane Bryant experience for the guest
- Ensure implementation of Lane Bryant selling, incentive and product knowledge strategies
- Ensure business is driven by each segment with the Roles Leader program
- Event Planning and Execution
- Ensure proper floor set execution to current visual brand standards
- Ensure effective execution of all operational activities/tasks
- Ensure all communications are shared with Store Leaders and Associates
- Oversee merchandise flow/freight processes
- Assist in managing controllable expenses.
Case Manager/Child Welfare
Central Visitation Program
01.2017 - 04.2018
- Manage Denver Human Service accounts and visits
- Oversee the scheduling of supervised parenting time and safe exchanges for the program
- Oversee the staff and volunteers daily
- Manage accounts receivable and accounts payable.
Denver Site Coordinator
Central Visitation Program
05.2015 - 12.2016
- Oversee the staff and volunteers daily
- Manage accounts receivable and accounts payable
- Manage Denver Human Service accounts and visits
- Oversee the scheduling of supervised parenting time and safe exchanges for the program senior.
Property Analyst
Pulte Mortgage LLC
06.2002 - 05.2015
- Monitor weekly reports to ensure proactive communication regarding pending activity
- Maintain communication with branch partners, management and insurance companies, and land representatives to obtain documentation to meet regulatory requirements
- Research and interpret Fannie Mae, FHA (Fair Housing Act), and VA (Veterans Affairs) guidelines regarding property standards
- Review of documents to establish compliance with industry regulations
- Assist in development, publication, and presentation of resource tools and training for Operations teams.
Education
Bachelor of Science - Human Services
Metropolitan State University of Denver
Denver, CO05-2016
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
- Conflict resolution
- Critical thinking
- Community outreach
Certification
- Mental Health First Aid Certification - November 6, 2025
- Secondary Trauma Resiliency Certification - March 27 2026
- Trauma-Informed Care Certification - January 13,2025
Timeline
Case Manager III
Colorado Coalition for the Homeless
06.2022 - Current
HMIS (Homeless Management Information System) Data Specialist
Salvation Army, Denver Metro Social Services
01.2022 - 05.2022
Operations Manager
Catholic Charities
03.2021 - 12.2021
WES Shelter Supervisor
Catholic Charities
10.2019 - 03.2021
Full Time Sales Lead
Lane Bryant
04.2018 - 04.2019
Case Manager/Child Welfare
Central Visitation Program
01.2017 - 04.2018
Denver Site Coordinator
Central Visitation Program
05.2015 - 12.2016
Property Analyst
Pulte Mortgage LLC
06.2002 - 05.2015
Bachelor of Science - Human Services
Metropolitan State University of Denver