April McQuerry
Aberdeen,WA
Summary
Proven track record of enhancing customer satisfaction and efficiency as a Delivery Driver at DoorDash, with a keen focus on route optimization and a 4.9 rating over a year. Demonstrates exceptional teamwork, problem-solving abilities, and a positive attitude, ensuring high-quality service and reliability in fast-paced environments.
Hardworking employee enthusiastic about learning various work fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
Santa Margarita, CA
09.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained 4.9 ratings for over one year.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Sandwich Artist
SUBWAY®Restaurants
Yakima, WA
03.2023 - 09.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Assisted customers in choosing menu items by providing food complementing information.
Client Support Specialist
Community Living
Yakima, WA
08.2019 - 06.2022
- Collaborated closely with clients and family to ensure daily care needs were addressed and completed.
- Assisted with Daily support needs, such as Dressing, Food shopping, hygiene tasks, and house keeping needs.
- Assisted clients with attending doctors appts, mental health meetings, and events/activities with the public
- Mirror proper techniques for self regulation, daily self care needs, appropriate public conversations, and how to ask for what we need.
- Encourage self advocation, and empowering clients to be more independent.
Education
GED -
Heritage University
Toppenish, WA05.2002
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Map reading and navigation skills
Timeline
Sandwich Artist
SUBWAY®Restaurants
03.2023 - 09.2023
Delivery Driver
DoorDash
09.2021 - Current
Client Support Specialist
Community Living
08.2019 - 06.2022
GED -
Heritage University