Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Kniffen

Gulfport,MS

Summary

Dynamic customer service specialist with a proven track record at Houchens, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and problem-solving, I effectively trained new employees and adapted to policy changes, ensuring consistent delivery of accurate information while managing high call volumes.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Houchens
Gulfport, MS
06.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Dietary Aide

Gulfport Care Center
Gulfport, MS
06.2021 - 11.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Department Manager of Housekeeping and Laundry

Lakeview Nursing Rehabilitation Centre
Gulfport, MS
02.2019 - 06.2019
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Verified rooms to make sure they were resident ready.

Education

General Studies

Dryden High
Dryden, NY
06-1973

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Active listening
  • Problem solving

Timeline

Customer Service Specialist

Houchens
06.2024 - Current

Dietary Aide

Gulfport Care Center
06.2021 - 11.2021

Department Manager of Housekeeping and Laundry

Lakeview Nursing Rehabilitation Centre
02.2019 - 06.2019

General Studies

Dryden High