Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Catrina M. Tucker

St Louis,MO

Summary

Personable, knowledgeable, and dedicated Service Representative offering over 22 years of experience resolving account and service concerns for customers. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.



Overview

26
26
years of professional experience

Work History

Service Representative

AT&T
02.2000 - 08.2022
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Streamlined customer service processes for improved efficiency and reduced response times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Delivered outstanding support, assisting customers in navigating complex product offerings and services.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout the entire workday.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Data Encoder

Bank Of America
07.1996 - 05.1999
  • Enhanced data accuracy by meticulously encoding information from various sources.
  • Improved data processing efficiency by utilizing relevant software and tools for data entry tasks.
  • Reduced errors in encoded data by conducting thorough quality checks on completed work.
  • Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
  • Adhered to strict deadlines while maintaining exceptional quality standards throughout all assigned projects.
  • Ensured consistency across datasets by working closely with fellow encoders and adhering to established guidelines.

Education

High School Diploma -

University City Sr. High School
University City, MO

No Degree - Radio And Television Broadcasting

University of Missouri - St Louis
St Louis, MO

Skills

  • Account Management
  • System Updates
  • Technical Support
  • Problem-Solving
  • Complaint Resolution
  • Multitasking
  • Customer Support
  • Positive Attitude
  • Interpersonal Skills
  • Microsoft Office Suite

Affiliations

  • New Jerusalem Cathedral Church of God in Christ, St. Louis, MO - Sunday School Secretary, was responsible for weekly records, performed general ledger accounting duties, and accountable for weekly financial reports
  • Camp David, MO - Camp Administrator, assisted in planning group activities and developed youth programs for the inner-city youth
  • Whilwind of Praise Ministries - Currently working with the youth department, putting together programs, creating skits/plays, and assisting with the youth choir

References

Available upon request

Timeline

Service Representative

AT&T
02.2000 - 08.2022

Data Encoder

Bank Of America
07.1996 - 05.1999

High School Diploma -

University City Sr. High School

No Degree - Radio And Television Broadcasting

University of Missouri - St Louis

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Catrina M. Tucker