Francis Asomaning
Victorville,CA
Summary
Dynamic professional with a proven track record at the Social Security Administration, enhancing customer satisfaction by 15% through strategic data analysis. Skilled in customer relationship management and logistics coordination, leveraging technical expertise and organizational prowess to drive service excellence. Adept at fostering collaboration and streamlining operations for optimal service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Representative
Social Security Adminstration
07.2020 - Current
- Assist clients with inquiries regarding benefits and services, ensuring a high level of customer satisfaction.
- Utilize IT skills to manage and analyze data, improving internal processes.
- Collaborate with a team to enhance service delivery, leveraging technology to streamline operations.
-Leveraged analytical skills to evaluate service metrics, resulting in a 15% increase in customer satisfaction.
Military Truck Driver
Army
12.2013 - 01.2020
- Operated and maintained military vehicles, demonstrating reliability and attention to detail.
- Coordinated logistics and transportation missions, showcasing excellent organizational skills.
- Developed discipline and strong work ethics through military training and service.
Education
Master of Science - Information Technology
Claremont Graduate School
Claremont 12.2023
MBA - Organizational Leadership
University of Massachusetts
MA12.2019
Skills
- Customer support
- Database maintenance
- Organization
- Database management
- Customer relationship management
- Account management
- Service recommendations
- Account updates
- Schedule management
- Technical support
- Membership renewals
- Remote assistance
Certification
- Customer Service Certification
-Valid California commercial license (class A)
-Records and information management
-Operations security Awareness
-Information security and privacy Awareness
-Agile leadership Awareness
Timeline
Service Representative
Social Security Adminstration
07.2020 - Current
Military Truck Driver
Army
12.2013 - 01.2020
Master of Science - Information Technology
Claremont Graduate School
MBA - Organizational Leadership
University of Massachusetts