Colin Kufahl
Minneapolis,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Results-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities.
Overview
14
14
years of professional experience
Work History
Service representative
Legacy Restoration and Construction L.L.C.
09.2022 - Current
- Find homeowners and run their build from start to finish
- Find leads and people that may have storm damage
- Sell on legacy's ability to get roof replaced through insurance
- Work with insurance to approve replacement
- Read estimate a verify what is covered
- Go through all build information and help customer pick colors while understanding process
- Collect money and verify all accounting is correct
- Push jobs that are not moving
- Keep constant communication, with upwards of 100 homeowners at a time
- Help if there are any issues with build
- Make sure that homeowner is happy when all completed
Service Advisor
Luther Automotive
09.2016 - Current
- Coordinated a team of technicians, while simultaneously working with customers to get their vehicles fixed and fixed right
- Ran a schedule of 25-30 appointments a day with various people and problems
- Adapted to every individual and situation on the fly in a fast moving environment
- Worked to sell the most amount of work for to each individual customer, while also doing it ethically and making sure all customers had a great experience
- Also, managed over anywhere from 3-5 technicians at a time and multiple support staff
- Making sure they get as much work as possible each, without playing favorites
- Adapt to each of their personalities, while maintaining a professional work environment and get the most productivity from from everyone
Business Development Consultant
ICC Restoration
02.2024 - 10.2024
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Marketed services to current clients as well as local and national businesses resulting in $250,000 in revenue.
- Met with current clients to assess needs and develop improvement plans.
- Managed needs of more than 150 customers at once using strong prioritization and multitasking abilities.
- Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
Service Center Manager
Valvoline Instant Oil Change
12.2010 - 08.2016
- I was Service Center Manager whose duties include training employees from their first day all the way to manager
- Running day to day operations like working with customers and vehicles
- Biggest aspect of that was sales
- Making sure that my team could hit certain quotas and that i myself would make my quota
- I accomplished being the first person to make my budget for the month in over 3 years
Waiter
Ketsanas Thai
07.2010 - 11.2011
- Took orders from customers
- Delivered food and made suggestions on orders
- Kept customers happy and returning
Education
Diploma -
Maple Grove Senior High School
Maple Grove, MN01.2010
Skills
- Sales
- Management
- Training & Development
- Budgeting
- Customer Service
- Interviewing
- Safety
- Hand Tools
- Retail Sales
- Communications
- Salesforce
- Outside Sales
- Inside Sales
- Sales Management
- Leadership
- Upselling
- Recruiting
- Negotiation
- Technical Sales
- Contracts
- Account management
- Remote assistance
- Account updating
- Customer support
- Technical support
- Payment acceptance
- Schedule management
- Calendar management
- Organization
Timeline
Business Development Consultant
ICC Restoration
02.2024 - 10.2024
Service representative
Legacy Restoration and Construction L.L.C.
09.2022 - Current
Service Advisor
Luther Automotive
09.2016 - Current
Service Center Manager
Valvoline Instant Oil Change
12.2010 - 08.2016
Waiter
Ketsanas Thai
07.2010 - 11.2011
Diploma -
Maple Grove Senior High School
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