Ca Trinna
Hamilton,USA
Summary
Seasoned medical office receptionist with a decade of experience in clinical settings. Demonstrated ability to streamline clinic operations by effectively managing patient flows and appointment scheduling. Strong background in administrative functions such as inventory control, accounts receivable, and patient record maintenance. Seeking to advance career with a reputable organization committed to exceptional patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Policy Service Representative New Business
Ameritas Life Insurance Corp
11.2022 - Current
- Researched customer needs to create informed solutions enhancing loyalty.
- Oversaw a caseload of 70-90 new applications each month during underwriting processes.
- Addressed customer inquiries, promoting positive experiences with empathy and patience.
- Developed a thorough understanding of administrative functions within the organization.
- Communicated with producers and customers to streamline case management processes.
- Achieved or surpassed service standards in accuracy, turnaround time, and quality.
- Performed account reconciliation utilizing systems to maintain financial integrity.
- Partnered with Legal and Compliance teams to address complex cases and complaints.
Medical Receptionist/Office Manager
Carefirst Urgent Care
12.2019 - 11.2022
- Collected personal, medical, and insurance information while greeting patients upon check-in.
- Verified and scheduled patient appointments to enhance provider efficiency.
- Managed physician schedules by relaying arrival times or delays to support patient flow.
- Ensured confidentiality of patient records through effective use of EMR software per HIPAA guidelines.
- Oversaw office supply inventories; coordinated deliveries within stockrooms and examination areas.
- Conducted daily administrative operations with a focus on customer service excellence and inventory control.
- Handled copayment collection, transaction documentation, and authorization requests from insurers.
- Initiated diagnostic tests and facilitated result communication with patients.
Patient Access Representative
Cincinnati Children's Hospital
03.2021 - 09.2021
- Provided assistance to patients, families, staff, and external agencies for patient registration and scheduling.
- Investigated and resolved customer inquiries in accordance with CCHMC policies.
- Contacted outside representatives for information to address customer issues.
- Supported Revenue Cycle and Health Information Management by ensuring accurate data entry.
- Communicated system errors to management while recommending improvements.
- Ensured patient safety by verifying identity and preparing isolation precautions for infectious diseases.
- Maintained confidentiality of patient medical and financial information during collection and storage.
- Authenticated documents to ensure compliance with regulatory agencies such as JCAHO and CMS.
Medical Registrar
Mercy Heart Institute
11.2016 - 10.2019
- Verified insurance benefits and obtained pre-authorizations prior to medical procedures.
- Educated patients on form details to enhance understanding of required information.
- Greeted each patient warmly and provided sign-in desk sheets.
- Recorded phone messages accurately and relayed them to relevant personnel.
- Maintained an organized and neat waiting room environment at all times.
- Managed office logistics, including scheduling appointments, maintaining files, and collecting payments.
- Ensured compliance with strict HIPAA guidelines as per company policy.
- Checked patient data for accuracy, including insurance, demographics, and health history.
Medical Receptionist/Medical Assistant
Northeast Cincinnati Pediatrics
07.2011 - 11.2016
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Ordered all office supplies including ink cartridges, toner and paper.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Ensured the waiting room looked neat and organized at all times.
- Took and recorded patients' temperature, pulse and blood pressure.
- Measured urine and delivered specimens to lab.
Leasing Consultant
Fairfield Pointe Apartments
02.2008 - 07.2013
- Executed background checks on all apartment applicants, ensuring compliance and security.
- Managed customer service functions, including greeting clients and preparing leases.
- Tracked resident payments and information in Yardi for accurate financial reporting.
- Distributed tenant renewal notices and followed up to maximize lease retention.
- Resolved tenant conflicts effectively to maintain a harmonious community environment.
- Conducted property tours for prospective tenants, highlighting key features and benefits.
- Marketed property to local businesses through collateral materials and outreach efforts.
- Escalated significant issues to property manager for prompt resolution.
Material Handler/sales
Casker
01.2005 - 01.2008
- Redirected shipment routes based on customer requests to enhance efficiency.
- Picked and prepared orders for prompt fulfillment.
- Managed sales transactions for jewelry and watch supplies.
- Processed credit, debit, and cash payments while ensuring accurate change delivery.
Data Entry Convertor/clerk
United States Postal Service
01.2001 - 01.2005
- Accurately entered numerical data into databases while adhering to deadlines.
- Digitized documentation through scanning for efficient database management.
- Identified opportunities to improve daily operations, communication, and data entry processes.
- Employed automated mail processing equipment for effective sorting and collation of mail.
- Organized mail systematically into appropriate post office boxes.
Education
Bachelor of Science -
University of Cincinnati
Cincinnati, OH01.2006
High School Diploma - Business
Glen Este High School
06.2000
Skills
- Patient care and customer service
- Proficient in Microsoft Office
- Computer skills and typing proficiency
- Administrative support and clerical tasks
- Knowledge of medical terminology
- Experience with Epic and EMR systems
- Front desk management
- ICD-10 coding expertise
- Compliance with HIPAA regulations
- Management of medical records
- Familiarity with Yardi software
- Strong communication abilities
Certification
Medical Billing Certification
Timeline
Senior Policy Service Representative New Business
Ameritas Life Insurance Corp
11.2022 - Current
Patient Access Representative
Cincinnati Children's Hospital
03.2021 - 09.2021
Medical Receptionist/Office Manager
Carefirst Urgent Care
12.2019 - 11.2022
Medical Registrar
Mercy Heart Institute
11.2016 - 10.2019
Medical Receptionist/Medical Assistant
Northeast Cincinnati Pediatrics
07.2011 - 11.2016
Leasing Consultant
Fairfield Pointe Apartments
02.2008 - 07.2013
Material Handler/sales
Casker
01.2005 - 01.2008
Data Entry Convertor/clerk
United States Postal Service
01.2001 - 01.2005
Bachelor of Science -
University of Cincinnati
High School Diploma - Business
Glen Este High School