Damaris Molina Rico
Round Rock,TX
Summary
Dedicated professional with a blend of hands-on patient transport and customer service experience. Demonstrates strong leadership and communication skills while ensuring patient comfort and safety. Committed to maintaining confidentiality and compliance with healthcare standards, contributing to high-quality patient care.
Overview
2
2
years of professional experience
Work History
Business Center Representative, Service Lead
H-E-B
Austin, Tx
10.2024 - Current
- Delivered high-level customer service while handling confidential financial transactions, ensuring client trust and satisfaction.
- Resolve complex customer concerns with professionalism and accuracy.
- Demonstrated leadership and accountability in fast-paced environment, influencing team dynamics and operational success.
- Trained and mentored team members on service standards and operational procedures, enhancing team capabilities and performance.
- Maintain attention to detail and compliance with company policies.
Patient transporter
Ascension Seton Medical Center
Austin, Tx
11.2023 - 01.2024
- Safely transported patients between hospital departments while ensuring comfort, dignity, and adherence to safety protocols.
- Supported nurses and clinical staff with patient positioning and mobility, enhancing patient comfort and safety.
- Communicated with patients and families to alleviate anxiety and clarify understanding of procedures, fostering a supportive environment.
- Adhered to infection control and hospital safety guidelines. ensuring compliance and protecting patient health.
- Maintained strict patient confidentiality in compliance with HIPAA standards.
Education
Diploma - Healthcare Therapeutics Endorsement
Weiss High School
Pflugerville, Tx06-2023
General Studies in Pre Health Science
Austin Community College
Austin, Tx04-2026
Skills
- Customer service
- Problem resolution
- Multitasking and prioritization
- Team leadership
- Communication skills
- Patient care
Awards
Certified Clinical Medical Assistant (CCMA), National Healthcare Association, #B3X8E8D6, 05/10/25
Languages
English
Professional
Spanish
Professional
Timeline
Business Center Representative, Service Lead
H-E-B
10.2024 - Current
Patient transporter
Ascension Seton Medical Center
11.2023 - 01.2024
Diploma - Healthcare Therapeutics Endorsement
Weiss High School
General Studies in Pre Health Science
Austin Community College