Catrise Hawkins
Fayette,US
Summary
Effective customer advocate with 10+ years of experience assisting customers and offering targeted solutions through active listening and customer needs assessment. Proven performer who can increase and retain long-term customers by leveraging superior communication and relationship-building skills. Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success. Adaptable and focused, with a strong work ethic and a strong commitment to providing excellent customer service.
Overview
19
19
years of professional experience
Work History
Customer Advocate
C Spire Corporate
06.2015 - Current
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations
- Answered 40+ daily phone calls in order to efficiently resolve customer issues
- Interacted with customers and worked to resolve problems with products and services
- Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax
- Cultivated meaningful relationships with customers and drove business development by delivering product knowledge
- Trained many new employees in procedures and policies in order to improve team performance each quarter
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Customer Relations: Earned highest marks for customer satisfaction, company-wide
Team Supervisor
O Reilly Automotive Inc
01.2005 - 09.2014
- Responsible for supervising floor staff
- Meet sales quotas
- Answer incoming calls from customers
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- receive parts and inventory
- ordering parts
- deliver parts to customers
- stock parts
- set store modules
- maintains store products and operational standards
Education
Bachelor of Arts - Early Childhood Education
Alcorn State University
01.2012
Skills
- Quick learner
- Planning and Organization
- Microsoft Office expertise
- Billing inquiry resolution
- Goal-oriented
- Customer service
- Quality assurance
- Data entry skills
Affiliations
- Reading books, Sunday school Teacher, dancing, play tennis
Timeline
Customer Advocate
C Spire Corporate
06.2015 - Current
Team Supervisor
O Reilly Automotive Inc
01.2005 - 09.2014
Bachelor of Arts - Early Childhood Education
Alcorn State University
Similar Profiles
ANEISA CHESTERANEISA CHESTER
Enterprise Solutions Advocate at C-Spire CorporateEnterprise Solutions Advocate at C-Spire Corporate
AUSTIN P. WATTSAUSTIN P. WATTS
Residential Account Executive at C SpireResidential Account Executive at C Spire
Chris ClarkChris Clark
Help Desk/First Response Team at Apt Staffing (C Spire)Help Desk/First Response Team at Apt Staffing (C Spire)
Reese MelbanReese Melban
Environmental Assistant at Gundersen Palmer Lutheran HospitalEnvironmental Assistant at Gundersen Palmer Lutheran Hospital
Dominic CorbittDominic Corbitt
Lube Technician at Mark Moats FordLube Technician at Mark Moats Ford