William Bowers Delius
Student/Customer Service Representative
Fayette,Missouri
Summary
- Education motivated student with several years experience in both learning and observing teaching methods. Skilled in professional guidance and work revision, writing application formatting, and leading/organizing groups. Good grasp on fundamentals of writing, with a focus in creative writing. Open to new ideas and points of view, and can bring a teaching mindset to tutoring.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Ma's Discount Hooch
Fayette, OH
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Bowling Green C & R Inc.
Fayette, United States
05.2019 - 05.2022
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Fayette High School
Fayette, MO 08.2016 - 05.2020
Bachelor of Science - Education
Central Methodist University
Fayette, MO 08.2020 - Current
Skills
Money handling abilities
Staff education and training
Quality assurance
Activity Planning
Individual and group instruction
Mentoring students
Grading assignments
Classroom management
Supplementary instruction
Lesson planning
Professional development
Differentiated instruction
Timeline
Customer Service Associate
Ma's Discount Hooch
05.2022 - Current
Bachelor of Science - Education
Central Methodist University
08.2020 - Current
Customer Service Representative
Bowling Green C & R Inc.
05.2019 - 05.2022
High School Diploma -
Fayette High School
08.2016 - 05.2020