Amy Wason
Fayette
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Relations Representative
Bohjanic Social Club
Evergreen
11.2024 - Current
- Managed customer inquiries and provided timely assistance to enhance satisfaction.
- Resolved conflicts and addressed concerns to maintain positive customer relationships.
- Assisted in organizing events, ensuring smooth operations for club activities.
- Trained new staff on customer service protocols and club policies effectively.
- Collaborated with team members to create engaging promotional materials for events.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Took special orders in person and over telephone, generating additional revenue every month.
Production Worker
Blue Fox Brands
Evergreen
05.2024 - 06.2025
- Operated machinery for efficient production of consumer goods.
- Maintained quality standards through regular product inspections.
- Collaborated with team members to streamline assembly processes.
- Assisted in training new employees on operational procedures.
- Documented production activities and reported discrepancies promptly.
- Cleaned and organized work areas to enhance productivity and safety.
- Inspected product quality prior to packaging and shipment.
- Adhered strictly to established guidelines and procedures while performing duties.
Phone Sales Representative
Phoenix Financial
Lafayette
01.2024 - 06.2025
- Engaged customers through phone calls to promote financial products.
- Provided detailed information about services offered by Phoenix Financial.
- Assisted customers in understanding financial options and benefits clearly.
Veterinary Technician
Sano Hospital for Animals
Conifer
04.2012 - 11.2023
- Assisted veterinarians with surgeries and procedures in a fast-paced animal hospital.
- Administered medications and vaccinations to patients with precision and care.
- Monitored animal vital signs during examinations and treatments for accurate assessments.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Performed laboratory tests, including blood work and urinalysis, to aid diagnoses.
- Educated pet owners on animal care, nutrition, and preventive health practices.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Phone Sales Representative
Quantum Financial
Boulder
02.2005 - 11.2006
- Engaged customers through phone calls to promote financial products.
- Provided detailed information about services offered by Phoenix Financial.
- Assisted customers in understanding financial options and benefits clearly.
- Documented customer interactions accurately in company systems.
- Adapted communication style to meet diverse customer needs effectively.
- Maintained knowledge of current promotions and product offerings regularly.
- Generated leads through cold calling techniques.
- Maintained up-to-date knowledge of all products and services available through the company.
- Upsold additional products or services when applicable during phone calls.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
Education
Licensed Large Animal Massage Practitioner - Animal Massage
Northwest School of Animal Massage
Redmond, WA06-2008
Associate of Applied Science - Veterinary Technology
Blue Ridge College
Weyers Cave, VA05-2002
Skills
- Customer service
- Conflict resolution
- Event coordination
- Staff training
- Customer relationship management
- Sales techniques
- Attention to detail
- Time management
- Customer satisfaction
- Creative problem solving
Timeline
Customer Relations Representative
Bohjanic Social Club
11.2024 - Current
Production Worker
Blue Fox Brands
05.2024 - 06.2025
Phone Sales Representative
Phoenix Financial
01.2024 - 06.2025
Veterinary Technician
Sano Hospital for Animals
04.2012 - 11.2023
Phone Sales Representative
Quantum Financial
02.2005 - 11.2006
Licensed Large Animal Massage Practitioner - Animal Massage
Northwest School of Animal Massage
Associate of Applied Science - Veterinary Technology
Blue Ridge College