Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caty Reis

Tewksbury,MA

Summary

Proven administrative professional with a track record of enhancing workflow efficiency at Lahey Medical Center through meticulous data entry and customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Scheduler

Tufts Care at Hone
02.2025 - Current
  • Coordinate appointment orders with patient requests to build schedule for each patient incorporating pertinent information.
  • Entered data into electronic medical records and healthcare software
  • Notified patients and clinicians of impending schedules, changes in the schedule
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up with patients to reschedule missed appointments.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • report to clinical reports for issues
  • Monitor and balance workload schedules for clinical staff

Bakery Team Lead

The Cheesecake Factory
03.2019 - Current
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.


  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.

Administrative Assistant

Lahey Medical Center
11.2023 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies (HIPPA) and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.


Teacher's Assistant

The Learning Experience
01.2022 - 11.2023
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Telecommunications Operator

Lahey Medical Center
02.2020 - 09.2023
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained up-to-date knowledge of emergency call procedures.

Education

Bachelor of Science - Nursing

Endicott College
Beverly, MA
05-2024

Associate of Science - Nursing

Northern Essex Community College
Haverhill, MA
06-2022

High School Diploma -

Lynn Vocational Technical Institute
Lynn
06.2020

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment management
  • Patient scheduling
  • Office administration
  • Multi-line telephone system control
  • Schedule management
  • Strong organization
  • microsoft outlook/Excel
  • provide assistance to leaders and staff
  • medical terminology

Certification

  • First Aid Certification
  • Real Estate Salesperson License - Ma Real Estate Commission.

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Clinical Scheduler

Tufts Care at Hone
02.2025 - Current

Administrative Assistant

Lahey Medical Center
11.2023 - 02.2025

Teacher's Assistant

The Learning Experience
01.2022 - 11.2023

Telecommunications Operator

Lahey Medical Center
02.2020 - 09.2023

Bakery Team Lead

The Cheesecake Factory
03.2019 - Current

Bachelor of Science - Nursing

Endicott College

Associate of Science - Nursing

Northern Essex Community College

High School Diploma -

Lynn Vocational Technical Institute

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