Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CaTyah Pendermon

CaTyah Pendermon

Greenwood,SC

Summary

Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 3 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clinician Review Operations Analyst

Nomad Health
03.2022 - 10.2023
  • Supported clinicians throughout their journey from job application to facility job offer by accurately and precisely analyzing 40 to 50 clinician profiles daily.
  • Identifying and resolving profile issues efficiently and expeditiously
  • Created clinician packet applications to submit to clients
  • Communicated internally and externally with facilities to resolve clinician profile issues
  • Provided extraordinary customer service while promptly assisting clinicians and facilities
  • Reviewed and interpreted data associated with OKRs, and SLAs while consistently hitting individual and team output goals set by managers
  • Developed full understanding of the healthcare staffing model
  • Helped establish operations by identifying problems that need to be fixed in the workflow and implementing new processes that are more efficient.

Debt Collections Specialist

TD Bank
03.2021 - 03.2022
  • Gathered and analyzed data to solve problems and mitigate losses by collecting delinquent payments on auto loans, averaging 75 to 100 accounts daily.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management
  • Conducted detailed investigative work to find missing borrowers by using skip trading and other techniques
  • Entry point for identification, routing, and documentation of all pertinent collection support processes
  • Assigned areas of moderate size and complexity involving last efforts to prevent payment loss on accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

Technical Support Agent

Majorel
11.2020 - 03.2021
  • Helped troubleshoot customer issues with Apple products such as Iphone, Macbook, and Apple watch
  • Customer engagement with troubleshooting issues via phone and chat
  • Average daily responses of 30-40.

Research and Development Lab Technician (Contract)

CF Sauer
08.2020 - 11.2020
  • Assisted with development of new products for Sauer brands
  • Worked closely with Quality Control to test analytics such as acid, salt activity, moisture, PH levels, and fat of 30-40 samples daily.
  • Helped develop new formulas and review current formulas to obtain best shelf life and preferred taste.

Education

Bachelor of Science - Biology

Winthrop University
Rock Hill, SC
08.2020

Skills

  • Medical Terminology
  • Detail-Oriented
  • Effective Communicator
  • Complex Problem-Solving
  • Organized
  • Solution-Oriented
  • Customer Service
  • Data Analysis

Certification

Data Analysis

Timeline

Clinician Review Operations Analyst

Nomad Health
03.2022 - 10.2023

Debt Collections Specialist

TD Bank
03.2021 - 03.2022

Technical Support Agent

Majorel
11.2020 - 03.2021

Research and Development Lab Technician (Contract)

CF Sauer
08.2020 - 11.2020

Bachelor of Science - Biology

Winthrop University

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CaTyah Pendermon