Hi, I’m
C'Aundria Burgess
Denver,CO
Summary
Dynamic Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at Connect For Health Colorado. Excelled in enhancing user experiences and securing confidential information, demonstrating advanced computer proficiency and exceptional active listening skills. Achieved significant improvements in customer satisfaction and efficiency in high-stress environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
Connect For Health Colorado
Customer Service Representative
2023.08 - Current (1 year & 1 month)
Job overview
- Assisted customers in navigating company website and submitting applications, improving overall user experience.
- Provided information about eligibility for health discounts such as APTC and CSR.
- Assisted member and brokers with technical issues.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Processed escalation for account related issues,
24-7 Intouch Denver
Customer Service Representative
2021.01 - 2023.08 (2 years & 7 months)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Education
Community College of Denver , Denver, CO
Associate of Science from Computer Science And Programming
05.2025
New Legacy Charter School , Aurora, CO
High School Diploma
06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Data Entry
Timeline
Customer Service Representative
Connect For Health Colorado
2023.08 - Current (1 year & 1 month)
Customer Service Representative
24-7 Intouch Denver
2021.01 - 2023.08 (2 years & 7 months)
Community College of Denver
Associate of Science from Computer Science And Programming
New Legacy Charter School
High School Diploma
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