CAVIN LOOTS-REMENSNYDER

Guide clients through their health insurance options and ensure they receive the best care.

Working in an environment that promotes team work, innovation, and professional excellence.

Assist clients in understanding their options when it come to healthcare plans and make informed decisions.

Answer questions, resolve issues, and provide a seamless healthcare experience.

Breaking down complex information in order to make sense to any specific client.

• Deliver an elevated and welcoming experience while responding to customers’ needs quickly and accurately.
• Achieve email capture and sales goals through creative engagement with customers.
• Demonstrate flexibility and perform store tasks with speed and excellence.
• Process POS transactions efficiently and comply with all policies and procedures while creating a memorable experience.
• Assist sales associates in determining customers’ needs and resolving all client issues.
• Maintain store standards of cleanliness and organization.

• Provide high-quality customer service to optimize customer purchasing and payment process, providing accurate information about promotions and reward programs.
• Initiated inventory control measures to sustain stock levels and push out inventory specific to each room or season.
• Managed and maintained displays as indicated by planograms, end caps and bulk stack instructions, as well as maintaining clean sales floors, straightening and facing merchandise.
• Assisting in visual moves by department, placing, sizing and garment caring merchandise.
• Informing customers on available product options to meet and exceed customer service experience.
• Working with shift-, department-, and store managers to solve problems excelling in customer care.
• Provide training to new employees as well as informing on how to uphold company policies and sustain customer satisfaction.

• Interface with customers to identify purchasing needs, directing them to appropriate departments and recommending additional products or cost-effective alternatives, enhancing service and satisfaction.
• Champion promotional items to increase sales revenues and actualize consultive sales techniques to achieve set goals; confirm and change price signage on designated products during seasonal promotions.
• Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing access.
• Maintain and organize store displays to enhance product visibility and expedite product location activities.
• Provide training to new employees to uphold company policies and sustain customer satisfaction.