Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cavina Collins

Garfield Hts,Ohio

Summary

Customer Service Cashier experienced working in diverse environments. Seeking to maintain full-time position. I have over 20 years cash handling and customer service experience. Detail-oriented with proven history of dependability, reliability, and a dedication to efficiency and accuracy. Well organized. Also possess willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sportsbook Mutuel Teller

MGM Northfield Park
01.2023 - Current
  • Serve as primary point of contact for customers, providing assistance with betting transactions.
  • Counted, verified till bag at the beginning and end of each shift
  • Processed customer bets promptly and efficiently to minimize the risk of the bet line changes
  • Disbursed cash for winning bet slips
  • Arranged monies received in till bag and rolled coins according to denomination.
  • Balanced cash drawer daily to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Maintained accurate records of customer bet slips, paid outs and voided tickets
  • Educated customers on how to understand the lines on the sports board, and what their odds would be

Store Support Cashier

Whole Food Market
08.2018 - 04.2023
  • Operated cash register to record transactions accurately
  • Monitored self-checkout systems
  • Performed cash and credit card transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers, encouraging them to make additional purchases
  • Helped customers locate items
  • Maintained up-to-date knowledge of product changes.
  • Trained new employees on cash register operations.
  • Reviewed customer orders to locate desired items and checked app regularly to identify changes.
  • Scanned each item's barcode before item's removal from shelf to verify each item matched order description
  • Delivered items to customers cars in our desired curbside spaces.
  • Demonstrated speed and accuracy in item selection.

Accounting Specialist/Collections

Envision Rx Options
12.2017 - 03.2018
  • Made outbound calls for medical insurance company
  • Received correspondence documents, such as medicare verification, proof of coverage and payment information
  • Replied to direct calls from the CS Department regarding various issues members expressed
  • Prepared itemized statements, including bills, invoices and record amounts due for medical insurance.

Collections Agent

Revenue Group
12.2015 - 07.2017
  • Provided accurate information to customer inquiries about past due balances
  • Processed payments and scheduled payment arrangements
  • Requested invoices for validity of debt
  • Used various websites to research debtors when information provided was incorrect, and made necessary updates to file

Server

Olive Garden Italian Restaurant
11.2010 - 04.2016
  • Delivered exceptional service by greeting and serving guests in a timely friendly manner
  • Anticipated and addressed guests needs
  • Politely answered phones for take out
  • Provided checks and cashed out customers using cash register

Education

High School Diploma -

Woodrow Wilson High School
2725 Gibson Rd Youngstown, Ohio 44502
06.1997

Skills

  • Customer Service
  • Money Handling
  • Billing and Payment Processing
  • Training and Development
  • Managing Multiple Tasks

Timeline

Sportsbook Mutuel Teller

MGM Northfield Park
01.2023 - Current

Store Support Cashier

Whole Food Market
08.2018 - 04.2023

Accounting Specialist/Collections

Envision Rx Options
12.2017 - 03.2018

Collections Agent

Revenue Group
12.2015 - 07.2017

Server

Olive Garden Italian Restaurant
11.2010 - 04.2016

High School Diploma -

Woodrow Wilson High School

Similar Profiles

CREATE PROFILE
Cavina Collins