Cawana Singleton
Jersey City,NJ
Summary
Self-motivated, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in customer service position. Ready to help team achieve company goals. Over 17 years in customer service.
Overview
24
24
years of professional experience
Work History
Customer Service Fulfillment Lead
Lowes
727 Route 440 Jersey City, NJ 07305
03.2018 - Current
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Handled production picking, packing and shipping orders.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
Customer Service Greeter- Supervisor
Lowes Home Improvement
02.2013 - 03.2018
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates the issues to management and Loss Prevention
- Reviews loading tickets/order sheets
- Uses Kronos to look up schedule and log PTO (Paid time off)
- Monitors entrance for security issues and communicates issues and solutions to management
- Responsible for scheduling 13 employees.
Cashier
Lowe's Home Improvement
01.2007 - Current
- Assist with processing customers transaction
- Receive and Disburse money
- Process credit and debit transactions and validate checks
- Verifies description as merchandise is scanned
- Maintain confidentiality of customers' transactions.
Volunteer- Clerk
Liberty House Nursing Home
01.2009 - 06.2009
- Answer telephones and direct calls to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Stock or issue medical supplies, such as dressing packs or treatment trays.
Security Officer
Allied Security
08.2000 - 01.2006
- Answer phones
- Greet and validate visitors passes
- Monitor Security Cameras
- Worked at information desk checking in visitors
- Conduct Exterior and Interior tours hourly.
Education
Diploma - Medical Assistance
Drake College Of Business
Newark, NJ06.2009
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.1999
Skills
- Leadership
- Clerical
- Instructing
- Order Processing
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Team management
References
REFERENCE UPON REQUEST
Timeline
Customer Service Fulfillment Lead
Lowes
03.2018 - Current
Customer Service Greeter- Supervisor
Lowes Home Improvement
02.2013 - 03.2018
Volunteer- Clerk
Liberty House Nursing Home
01.2009 - 06.2009
Cashier
Lowe's Home Improvement
01.2007 - Current
Security Officer
Allied Security
08.2000 - 01.2006
Diploma - Medical Assistance
Drake College Of Business
High School Diploma -
Henry Snyder High School