Autumn Ingram
Memphis,United States
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Order Fulfillment Associate
Dillards Department Store
Memphis, TN
10.2024 - Current
- Carefully picked customers' orders, checking for item accuracy and quality.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls, providing frontline customer support, or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Packed customers' orders with attention to detail to ensure timely delivery and satisfaction to help with customer retention and business growth
Hostess
Lafayette's Music Room
Memphis, United States
02.2024 - 10.2024
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
- Help dining room staff by setting and clearing tables, replenishing water, and serving beverages
Visual Merchandiser
Macy's
Memphis, United States
12.2022 - 03.2024
- Update/maintain mannequin and form styling as directed by visual management team and directory
- Maintain and present visual displays in an influential manner
- Assist with special events
- Execute the promotional calendar, maintain visual shop, department tools, supplies and visual equipment
- Produce quality work in a consistent, timely and organized manner
Shipping & Receiving Clerk
Amazon Warehouse
Memphis, United States
01.2022 - 10.2022
- Familiarity with warehouse equipment and safety regulations for handling hazardous materials
- Experience managing incoming and outgoing shipments, following shipping instructions, and reviewing invoices
- Strong communication and coordination skills with vendors and carriers
- Verifying Shipments, assuring that the correct product is on the correct truck
- Communicating with fellow department leads to ensure 100% usage of vacant trucks for productivity
Supervisor/Barista
Muggin Coffee House
Memphis, United States
07.2020 - 12.2021
- Ensures positive guest service and investigates and resolve complaints
- Assists the Head Barista and supervises to ensure that proper security procedures are in place to protect employees, guests and company assets
- Manage daily schedules, employee shifts, and time-off requests
- Count cash at the end of the shift and manage bank deposits
- Monitor inventory, stock shelves, and maintain detailed paperwork
Education
Diploma -
Covenant House Academy
06.2013
Skills
- Customer service
- Leadership
- Cash Handling
- POS systems
- Guest relations
- Time Management
- Attention to Detail
- Problem solving
- Adaptability
- Data entry
- Shipping and processing
- Scheduling
- Complaint resolution
- In-store support
Timeline
Customer Service Representative/Order Fulfillment Associate
Dillards Department Store
10.2024 - Current
Hostess
Lafayette's Music Room
02.2024 - 10.2024
Visual Merchandiser
Macy's
12.2022 - 03.2024
Shipping & Receiving Clerk
Amazon Warehouse
01.2022 - 10.2022
Supervisor/Barista
Muggin Coffee House
07.2020 - 12.2021
Diploma -
Covenant House Academy