Brycen Avila
Lubbock,TX
Summary
Provided the best customer service I could provide to my knowledge to customers, while also multi-tasking with phone calls or documentation that needed to be kept up during my shift times. I worked with plans with landscaping with developing projects for customers, while also mowing and trimming grass on the side of that.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Order Fulfillment Associate
Home Depot
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Landscaping Assistant
D&M Landscaping
05.2023 - 08.2023
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
Bachelor of Arts - Criminology
Texas Tech University
Lubbock, TX05-2028
Skills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Prioritization
Timeline
Customer Service Representative/Order Fulfillment Associate
Home Depot
03.2024 - 08.2024
Landscaping Assistant
D&M Landscaping
05.2023 - 08.2023
Bachelor of Arts - Criminology
Texas Tech University
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