Gail Jenkins
Hellertown,PA
Work Preference
Summary
To work in an office setting as a Customer Services Representative/OES/Technical Support Agent for your company/business
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative/Order Entry Specialist
Astound/RCN
Bethlehem, PA
02.2024 - Current
- Answer inbound calls, assist customers with setting up new installs.
- Troubleshoot with customer when there services are not working.
- Answer any concerns that the customers may have about the product, equipment and account.
- Utilized order management systems to track inventory levels and ensure timely fulfillment.
- Processed high volumes of customer orders with precision and attention to detail.
Notary Public
Self Employed Web
Hellertown, PA
07.2020 - Current
- Administered notarization services for legal documents, ensuring compliance with state regulations.
- Maintained accurate records of all notarizations performed, enhancing documentation integrity.
- Educated clients on notarization processes, improving customer understanding and satisfaction.
- Developed efficient workflows for document handling and client consultations, reducing turnaround time.
- Conducted remote online notarizations using secure digital platforms, expanding service accessibility.
- Collaborated with legal professionals to streamline their notarization needs, strengthening professional relationships.
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Drafted and executed notarial affidavits in accordance with applicable laws.
Customer Service Representative
ASTOUND/RCN
Allentown, PA
03.2011 - Current
- Answer inbound calls to accept mortgage payments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Resolved customer inquiries across multiple channels, enhancing overall satisfaction and loyalty.
- Adapted quickly to changing priorities while maintaining a high level of professionalism during periods of peak call volume.
- Navigated multiple software applications simultaneously to provide efficient assistance during customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Word Processor
Synchronoss
Bethlehem, PA
05.2007 - 04.2008
- Processed web orders for cellular phones, ensuring customers received phone and accessories.
- Answered inbound calls, made outbound calls.
Customer Service Associate
Red Robin
Allentown, PA
07.2006 - 05.2007
- Received, placed and served customers orders.
- Provided courteous, excellent customer service.
Customer Service Associate
WAWA Inc
Bethlehem, PA
08.2005 - 02.2006
- Operate cash register
- Prepare foods for general customer request
Collection Representative
Asta Funding
Bethlehem, PA
08.2004 - 07.2005
- Answered inbound calls on overdue accounts; made outbound calls to collected pass due amounts.
- Assisted customers in resolving credits concerns.
Bartender/Server
Ruby Tuesday
05.2000 - 05.2003
- Received, placed and served customers orders.
- Provided courteous, excellent customer service.
Education
High School Diploma -
UNION COUNTY VOCATIONAL TECHNICAL HIGH SCHOOL
Scotch Plains, NJ06.2023
No Degree - Paralegal Studies
LEGHIGH VALLEY COLLEGE/ALLENTOWN BUSINESS SCHOOL
Center Valley, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Product knowledge
- Order processing
- Microsoft Office Suite
- Documentation
- Live chat support
- Customer education
- Credit adjustments
- Technical support
- Microsoft PowerPoint
- Follow-up skills
- Professional telephone demeanor
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative/Order Entry Specialist
Astound/RCN
02.2024 - Current
Notary Public
Self Employed Web
07.2020 - Current
Customer Service Representative
ASTOUND/RCN
03.2011 - Current
Word Processor
Synchronoss
05.2007 - 04.2008
Customer Service Associate
Red Robin
07.2006 - 05.2007
Customer Service Associate
WAWA Inc
08.2005 - 02.2006
Collection Representative
Asta Funding
08.2004 - 07.2005
Bartender/Server
Ruby Tuesday
05.2000 - 05.2003
High School Diploma -
UNION COUNTY VOCATIONAL TECHNICAL HIGH SCHOOL
No Degree - Paralegal Studies
LEGHIGH VALLEY COLLEGE/ALLENTOWN BUSINESS SCHOOL