Sydney Crane
Mansfield,TX
Summary
Driven professional with extensive experience in order fulfillment and customer service, notably at The Home Depot. Excelled in reducing fulfillment errors and enhancing productivity through quality control and efficient order processing. Demonstrated exceptional customer care and product inspection skills, ensuring high satisfaction and operational excellence. Proven ability in both team collaboration and achieving individual performance targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Fulfillment Specialist/Customer Service Representative
The Home Depot
09.2022 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Pulled orders quickly to maintain demanding productivity goals..
- Printed labels, packaged boxes, and loaded into outbound containers.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care
Certified Nursing Assistant
Shiftkey
09.2021 - 04.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Arlington Villas Nursing and Rehabilitation
11.2018 - 12.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Package Handler
UPS
04.2018 - 11.2018
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
Warehouse Associate
Amazon
10.2017 - 02.2018
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Strapped items down over protective padding to secure throughout transportation.
- Maintained clean, orderly work environment free of hazards.
Education
Certified Pharmacy Technician - Pharmacy
Penn Foster Career School
Scranton, PA01.2025
High School Diploma -
MANSFIELD SUMMIT HIGH SCHOOL
Arlington, TX05.2016
Skills
- Quality Control
- Product Inspections
- Returns processing
- Customer Service
- Order Fulfillment
Certification
Texas State Board of Pharmacy
Registered Technician Trainee : 352461
Texas School of Phlebotomy
Phlebotomy Technician Certification : F-201976
Timeline
Order Fulfillment Specialist/Customer Service Representative
The Home Depot
09.2022 - Current
Certified Nursing Assistant
Shiftkey
09.2021 - 04.2022
Certified Nursing Assistant
Arlington Villas Nursing and Rehabilitation
11.2018 - 12.2021
Package Handler
UPS
04.2018 - 11.2018
Warehouse Associate
Amazon
10.2017 - 02.2018
Certified Pharmacy Technician - Pharmacy
Penn Foster Career School
High School Diploma -
MANSFIELD SUMMIT HIGH SCHOOL