Cayce Sands
Dallas ,TX
Summary
Dynamic marketing manager with a proven track record at KNYT Marketing, excelling in brand visibility and client acquisition. Skilled in team leadership, I foster professional growth while enhancing customer satisfaction. Adept at budget planning and performance management, I drive successful marketing initiatives that align with strategic goals.
Overview
4
4
years of professional experience
Work History
Manager
KNYT Marketing
01.2024 - Current
- Led marketing campaigns that increased brand visibility and engagement across multiple platforms.
- Developed strategic partnerships to enhance service offerings and drive client acquisition.
- Analyzed market trends to inform data-driven decision-making and optimize marketing strategies.
- Managed cross-functional teams to ensure alignment on project deliverables and timelines.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Coordinated with clients to tailor marketing solutions, ensuring satisfaction and retention rates increased.
- Oversaw budget planning for marketing initiatives, aligning expenditures with strategic goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
KNYT Marketing
01.2024 - Current
- Contributed to promotional events by setting up displays and providing product knowledge support.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
DNA Service
02.2023 - 01.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed customer orders and returns using company's CRM system to ensure satisfaction.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Maintained detailed records of customer interactions for reporting and quality assurance purposes.
- Adapted quickly to new systems and processes, ensuring smooth transitions during updates.
- Addressed customer complaints effectively, leading to increased retention rates through proactive solutions.
- Trained new staff on best practices in customer service and company policies for consistency.
- Developed strong product knowledge to assist customers in making informed decisions regarding services offered.
Sales Associate
Dallas North Aquarium
01.2022 - 02.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of merchandise displays to attract customer attention.
- Processed sales transactions accurately using point-of-sale systems.
- Educated visitors on aquatic life and conservation efforts through engaging interactions.
Education
Associate of Science - Marketing Management
Collin County Community College
Plano, TX05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Performance management
- Shift scheduling
- Sales techniques
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Product management
- Brand management
- Salesforce management
Accomplishments
Top telecommunications sales representatives in the nation.
Timeline
Manager
KNYT Marketing
01.2024 - Current
Sales Associate
KNYT Marketing
01.2024 - Current
Customer Service Representative
DNA Service
02.2023 - 01.2024
Sales Associate
Dallas North Aquarium
01.2022 - 02.2023
Associate of Science - Marketing Management
Collin County Community College