Summary
Overview
Work History
Education
Skills
Timeline
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Caydance Hanson

Rochester,MN

Summary

Proven leader with a track record of enhancing team performance at Bloom Acai Cafe through effective training and decision-making. Excelled in customer service and conflict resolution, significantly improving guest satisfaction. Skilled in POS system operation and fostering a safe, productive work environment. Achieved notable success in aligning staff with organizational goals, demonstrating exceptional team leadership and operational efficiency.

Overview

2
2
years of professional experience

Work History

Shift Lead

Bloom Acai Cafe
07.2022 - Current
  • Completed store opening and closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities to maximize team performance.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Century Senior High School
Rochester, MN
05.2025

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Team Leadership
  • Policy Enforcement
  • Professional Appearance

Timeline

Shift Lead

Bloom Acai Cafe
07.2022 - Current

Century Senior High School

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Caydance Hanson