Cayla Chapman
Anderson
Summary
Detail-oriented Service Advisor specializing in effective communication and service scheduling. Experienced in coordinating repair orders and fostering client trust to ensure repeat business, contributing to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Service Advisor
Caliber Collision
Anderson, SC
08.2021 - 02.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated repair orders and communicated updates to customers regarding vehicle status.
- Collaborated with technicians to ensure accurate estimates and timely completion of repairs.
- Utilized CRM software to track customer interactions and maintain service records effectively.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
TL Hannah High School
Anderson, SC01-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service scheduling
- Workflow management
- Documentation and reporting
Timeline
Service Advisor
Caliber Collision
08.2021 - 02.2026
High School Diploma -
TL Hannah High School