Cayla Cotter

Managed day-to-day business operations.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Drink Truck which sells specialty drinks and boba.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.