Cayla Crakes
Rio Vista,CA
Summary
Detail-oriented Assistant Manager with a progressive record of accomplishment in leadership roles. Established clear guidelines and enforced consistent policies, resulting in staff satisfaction and achievement of key objectives. Demonstrated strong relationship-building, multitasking, and decision-making skills, complemented by a reliable background in cash handling, inventory management, and customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Chevron
Rio Vista, California
01.2023 - 05.2026
- Managed scheduling and resource allocation for departmental activities.
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Coordinated training sessions for new employees and ongoing staff development.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Monitored team performance and provided constructive feedback regularly.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Managed cash drawer reconciliations to maintain accurate financial records.
- Counted and balanced cash drawers at the end of each shift to ensure accuracy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Supervised cashier team to ensure efficient customer transactions.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Collaborated with management to improve checkout processes and reduce wait times.
- Assisted customers with product inquiries and handled returns effectively.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Supported other teams by stocking shelves and bagging groceries.
- Maintained work area and kept cash drawer organized.
- Performed daily opening and closing procedures for the register area.
- Verified customer age requirement for alcohol or tobacco purchases.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Rio Vista smoke shop
Rio Vista, California
01.2020 - 01.2023
- Handled cash, credit, and gift card payments accurately.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions using point-of-sale system efficiently.
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout area and store shelves.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Assisted customers with lottery ticket purchases at the register.
Cashier
Rio vista bait store
Rio Vista, California
06.2016 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers in locating products and answering inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cashier
BevMo! Beverages & More
Fairfield, California
06.2015 - 08.2016
- Handled cash, credit, and gift card payments accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions using point-of-sale system efficiently.
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Educated customers on promotions and loyalty programs available at store.
- Maintained cleanliness and organization of checkout area and store shelves.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Education
Antioch High School
06.2007
Skills
- Team supervision
- Team leadership
- Employee training
- Orientation and training
- Cash management
- Money handling
- Point-of-sale operation
- Sales strategies
- Sales reporting
- Customer service
- Customer satisfaction
- Performance monitoring
- Workplace safety compliance
- Attention to detail
- Time management
- Decision-making
- Conflict resolution
- Team motivation
- Problem solving
- Effective communication
- Team building
References
References available upon request.
Timeline
Assistant Manager
Chevron
01.2023 - 05.2026
Cashier
Rio Vista smoke shop
01.2020 - 01.2023
Cashier
Rio vista bait store
06.2016 - 06.2020
Cashier
BevMo! Beverages & More
06.2015 - 08.2016
Antioch High School