Cayla Eckelbarger
Glendale,AZ
Summary
At United Healthcare, excelled as a Scheduling Coordinator by proactively resolving scheduling conflicts and enhancing operational efficiency, significantly boosting profitability. Mastered customer relations and problem-solving, ensuring high satisfaction and loyalty. Skilled in data entry and communication, adept at managing high-stress situations and improving team productivity through effective multitasking and critical thinking. Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for housecall appointments.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
United Healthcare
06.2022 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Kimberly High School
Kimberly, WI06.2005
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Scheduling proficiency
- Effective Multitasking
- Scheduling
- Telephone Etiquette
- Skilled in [Software]
- Task Delegation
- Daily timekeeping
- Customer service and support
- Production Scheduling
- Patient Scheduling
- Documentation And Reporting
- Documentation skills
- Phone and Email Etiquette
Accomplishments
- Achieved 100% on numerous occasions by completing Quality Assurance calls with accuracy and efficiency within the month.
Timeline
Scheduling Coordinator
United Healthcare
06.2022 - Current
High School Diploma -
Kimberly High School
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