CAYLA IVORY

I took a planned career break from 2024 to 2026 to focus on furthering my education while also caring for my grandfather who lived in Orlando, Florida. During this time, I relocated from Tampa to Orlando to better support him and be present for his needs. After the passing of my grandfather and now being close to completing my education, I am preparing to relocate back to Tampa to resume working.

• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Executed record filing system to improve document organization and management.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Optimized organizational processes by effectively managing crew schedules while adhering to restrictions.

• Daily collection calls for past due accounts
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Resolved customer issues alongside management to improve overall customer satisfaction levels.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Guided sales associates in mastering product specifications and sales techniques to elevate customer service quality.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Coordinated weekly scheduling for over 15 employees, ensuring coverage for operational demands and accommodating time-off requests.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Verified inventory counts.
• Conducted comprehensive trainings for staff associates, focusing on adherence to company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Executed data collection and organization processes, ensuring precise input into digital database for efficient information retrieval.
• Administered database systems to ensure accurate tracking and analysis of operational data.
• Coordinated transportation logistics to ensure timely delivery of goods.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted training sessions to align staff with organizational mission and goals, fostering employee achievement.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Assisted in preparing reports and presentations, enhancing clarity and professionalism of internal communications.
• Led training sessions for 20 plus new staff on office procedures and software tools to ensure smooth onboarding.
• Handled phone calls and provided timely responses to inquiries from customers and external partners.