Cayla Joines
San Jose,CA
Summary
I am a motivated and enthusiastic individual seeking a role in the behavioral health field to support and empower people on their path to personal growth. Eager to contribute to meaningful work that promotes professional development and enhances mental health outcomes for individuals, families, and the community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
TRUST Pacific Clinics
San Jose
11.2024 - Current
- Provides direct services to individuals in crisis in a community setting.
- Provides direct, billable mental health services, documents in alignment with Medi-Cal regulations, and achieves set productivity expectations.
- Engages and builds alignment and relationships with individuals' families and natural supports.
- Utilizes the strengths of individuals and natural supports to assist in implementing and achieving goals and outcomes.
- Works with individuals and/or family or natural supports to create strength-based planning and crisis interventions.
- Understands and takes advantage of therapeutic opportunities in crises.
- Conducts observations regarding the specific target behavior of individuals or youth to support their intended, identified outcome.
- Assists individuals in developing a hypothesis of function and underlying unmet needs to create individualized, strength-based strategies and interventions that will result in positive behavior change.
- Works in the community directly with individuals and/or families to develop and implement safety and skill refinement plans.
- Driving to individuals in crisis in the location identified.
Coordinator
Pathways Recovery Services
San Jose
06.2024 - 12.2024
- Conduct regular rounds of the facility, ensuring client safety and their participation in the regular activities of the program.
- Assist with medication monitoring, counting, and compliance, as needed.
- Perform urinalysis testing for clients following established protocols, including documenting test results, and carefully handling and securing the specimen.
- Educate and remind clients of the rules, policies, and procedures of the facility.
- Establish appropriate boundaries among clients and staff, ensuring professional and courteous interactions, and fostering opportunities to implement newly developed life skills.
- Assist clients with their needs, refer them to their counselor for clinical support, and assist clients with scheduling appointments both on and off-site with doctors, family, and social service agencies.
- Facilitate life skills group activities for clients, as assigned by the clinical supervisor or director.
- Document client movement in and out of the facility by verifying approved passes, and providing transportation resources to and from appointments; accompany clients to off-site appointments who have difficulty advocating for themselves, and/or have acute health conditions.
- Maintain continuity among work teams by documenting and communicating actions, irregularities, and ongoing client needs.
Coordinator
Telecare Corporation - Muriel Wright Recovery Center
San Jose, CA
12.2023 - 12.2024
- Provide daily care and support to patients, ensuring a positive treatment experience.
- Monitor patient safety by checking their needs, and identifying any problems.
- Maintained 95% accuracy in completing documentation, like communication logs.
- Conduct regular facility rounds to ensure patient safety and program participation, and assist with medication monitoring as needed.
- Manage patient movements by verifying approved passes, and overseeing transportation logistics.
- Assist with welcoming, admissions, and discharge processes, including completing intake and discharge paperwork.
- Adhere to 42 CFR policies and Telecare procedures to ensure compliance.
- Achieved a top 15% ranking in patient satisfaction for Q2 2024.
Counselor, Intern
Bill Wilson
San Jose, CA
07.2023 - 12.2023
- Intake and assessment services to identify the needs and strengths of the referred individual for services.
- Provide case management and other supportive services for clients in the program
- Complete case note documentation on a timely basis
- Maintain statistical data and complete reports as appropriate to evaluate the effectiveness of the services delivered.
- Assist young adults in building and improving life skills.
Counselor, Intern
New Life Recovery, Intensive Outpatient Program
San Jose, CA
01.2023 - 07.2023
- Coordinated benefits between different patient care categories and resources, working closely with support groups to deliver the best care for patients.
- Provided accurate and timely communication, clinical consultation, case management, and problem-solving for a diverse range of patients with unique needs.
- Administered benefits, assessed and reviewed treatment plans, and recommended additional treatments as needed.
- Received recognition and rewards for delivering exceptional care and guidance, with genuine empathy.
DUI Counselor, Intern
Gardner Health Center
San Jose, CA
04.2022 - 12.2022
- Delivered direct services to clients and managed a caseload, including handling intakes.
- Conducted group and crisis counseling, managed crises, and implemented behavior management systems, always following ethical and mental health regulations
- Worked with colleagues to develop effective treatment plans, which led to a high success rate in reducing subsequent DUI cases.
Mental Health Technician, Intern
Fremont Hospital
Fremont, CA
11.2021 - 04.2022
- Completed detailed reports on incidents and observations.
- Helped patients during meals and responded to their requests for assistance.
- Provided compassionate, one-on-one care and observation for patients.
- Supported RNs, LVNs, OTs, and PTs during group sessions.
Education
Bachelor of Arts - Psychology
Grand Canyon University
Phoenix, AZ06-2025
Associate of Science - Psychology
San Jose City College
San Jose, CA05.2020
Associate of Science - Sociology
San Jose City College
San Jose, CA05-2020
Skills
- Compassionate Communication
- Effective Listening
- Client Information Management
- Billing Management
- Appointment Scheduling Expertise
- Detailed Record Maintenance
- Report Development
- Cross-Cultural Understanding
- Collaboration
- Multitasking
- Proficient in Prioritizing Responsibilities
- Effective Problem Analysis
- Prioritized Task Management
- MS Office
- CRM Systems Experience
- Patient safety
- Crisis intervention
- Behavioral analysis
- Mental health services
- Case management
Certification
- Basic Life Support (BLS), American Red Cross, 12/01/23, 12/01/24
- RADT-I, CCAPP, R1556010424, 04/01/23, 04/01/25
References
References available upon request.
Timeline
Crisis Intervention Specialist
TRUST Pacific Clinics
11.2024 - Current
Coordinator
Pathways Recovery Services
06.2024 - 12.2024
Coordinator
Telecare Corporation - Muriel Wright Recovery Center
12.2023 - 12.2024
Counselor, Intern
Bill Wilson
07.2023 - 12.2023
Counselor, Intern
New Life Recovery, Intensive Outpatient Program
01.2023 - 07.2023
DUI Counselor, Intern
Gardner Health Center
04.2022 - 12.2022
Mental Health Technician, Intern
Fremont Hospital
11.2021 - 04.2022
Bachelor of Arts - Psychology
Grand Canyon University
Associate of Science - Psychology
San Jose City College
Associate of Science - Sociology
San Jose City College