Summary
Overview
Work History
Education
Skills
Timeline
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Cayla Kelly

Greenfield,IN

Summary

Hardworking, detail-oriented and tenacious in a diverse background ranging from medical technologies to advanced clinical customer care. Adept to balancing company objectives with customer needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Professional at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Clinical Customer Advocate

Covance Clinical Research
Greenfield, IN
03.2021 - 12.2022
  • Reviewed medical history with patients for clinical advancement for treatment of certain diseases.
  • Assisted customers on seeking advise from a physician on further treatment, evaluation, or care.
  • Tracked progress on open cases and updated customers regularly on status changes.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Maintained thorough and detailed documentation of customer interactions and outcomes.
  • Ensured compliance with applicable laws and regulations related to the handling of personal information as well as all CDC regulations.

Medical Technologist

Crawford Memorial Hospital
Robinson, IL
06.2017 - 03.2021
  • Ensured compliance with all regulatory standards including HIPAA, OSHA and CLIA requirements.
  • Reviewed test results to confirm accuracy and diagnosed causes behind irregular findings.
  • Conducted quality control procedures to ensure accuracy of testing equipment.
  • Communicated with physicians to discuss lab test findings, procedures and other relevant information.
  • Assisted with training new medical technologists on proper techniques and safety regulations.
  • Performed routine and complex laboratory tests using variety of techniques, instrumentation and equipment to assist in medical diagnosis and treatment.
  • Developed and evaluated new methodologies for improving laboratory processes.

Medical Technologist

Rush Memorial Hospital
Rushville, IN
07.2012 - 01.2014
  • Performed routine and complex laboratory tests using variety of techniques, instrumentation and equipment to assist in medical diagnosis and treatment.
  • Evaluated body fluids and tissue samples to document findings such as normal or abnormal results.
  • Collaborated with other healthcare professionals to develop strategies for managing patient care needs.
  • Evaluated and implemented new laboratory techniques and procedures using statistical methods and theoretical knowledge.
  • Ensured compliance with all regulatory standards including HIPAA, OSHA and CLIA requirements.
  • Collected and studied blood samples to determine number of cells, morphology or blood group.
  • Managed departmental inventory and supply ordering.
  • Cultivated, isolated or assisted in identifying microbial organisms or performing various tests on microorganisms.

Education

Bachelor of Science -

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05-2012

Skills

  • Quality Control
  • Specimen Processing
  • Equipment Testing and Calibration
  • Specimen Analysis
  • Policy Compliance
  • Critical Thinking
  • Test Documentation
  • Infection Control
  • Cell Culturing
  • Complex Problem-Solving
  • Complex Mathematics
  • Written Communication

Timeline

Clinical Customer Advocate

Covance Clinical Research
03.2021 - 12.2022

Medical Technologist

Crawford Memorial Hospital
06.2017 - 03.2021

Medical Technologist

Rush Memorial Hospital
07.2012 - 01.2014

Bachelor of Science -

Indiana University - Purdue University Indianapolis

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Cayla Kelly