Laurie Huett
Sweetwater
Summary
Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Empathetic Customer Service Advocate known for high productivity and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening, problem-solving, and adaptability to ensure positive outcomes in customer interactions.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Blue Cross Blue Shield of Texas
San Angelo
10.2024 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Production Lead
Goodwill Industries Store & Donation Center
Sweetwater
07.2022 - 09.2024
- Developed and implemented production schedules to ensure timely completion of projects.
- Met or exceeded target for on-time customer shipments.
- Established standard operating procedures for each task within the production line.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Was Required to meet a daily goal of anywhere to 800-1,000 pieces of clothing during production I was responsible for entering item in computer printing, using tools as in tagging guns etc. Worked very efficiently and most times by myself in my area. Also did shipping and receiving our deliveries for all my items . I was cross trained in other areas as well witch included various other tasks with merchandise to be put out in a timely manner.
- Monitored the quality of products during production process.
- Identified and supported continuous improvement efforts with supervisor.
- Collaborated with other departments to ensure smooth operations.
- Conducted performance reviews with team members to ensure goals are being met.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Used hand trucks and forklifts to unload, load and transport items.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TX05-1996
Skills
- Customer service
- Data entry
- Problem resolution
- Escalation management
- Quality assurance
- Record keeping
- Communication skills
- Time management
- Team collaboration
- Active listening
- Analytical thinking
- Technical troubleshooting
- Assertiveness
- Quality control
- Strategic sales
- Call center experience
- Microsoft PowerPoint
- Policy review
- Problem-solving
- Professional telephone demeanor
- Data collection
- Microsoft outlook
- Inbound and outbound calling
- Sales expertise
- High-energy attitude
- Typing proficiency
- Technical support
- Document control
- Computer proficiency
- Shipping and receiving
Timeline
Customer Service Advocate
Blue Cross Blue Shield of Texas
10.2024 - Current
Production Lead
Goodwill Industries Store & Donation Center
07.2022 - 09.2024
High School Diploma -
Sweetwater High School