Cayla Kitchen
Toledo ,OH
Summary
Results-driven Director of Operations with expertise in optimizing efficiency, enhancing service quality, and fostering team collaboration. Proven track record in strategic planning and performance analysis to elevate operational effectiveness across diverse restaurant locations. Driven in building people around me.
Overview
11
11
years of professional experience
Work History
Director of Operations
McDonald's
Toledo, OH
10.2014 - Current
- Streamlined operational processes to enhance efficiency across multiple restaurant locations.
- Implemented staff training programs to improve service quality and employee performance.
- Developed and enforced standardized procedures to ensure compliance with health and safety regulations.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Coordinated supply chain logistics to optimize inventory management and reduce food waste.
- Led cross-functional teams to implement new technology systems for order processing and payment solutions.
- Established key performance indicators to monitor operational effectiveness and drive continuous improvement initiatives.
- Fostered a culture of teamwork, accountability, and excellence among diverse restaurant staff members.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Education
High School Diploma -
Springfield
Holland, OHSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Operations management
- Staff training/development
- Employee development
- Customer service management
- KPI tracking
- Hiring and onboarding
- Relationship building
- P&L management
Timeline
Director of Operations
McDonald's
10.2014 - Current
High School Diploma -
Springfield
HU Certificate for Mcdonalds
This is a certificate that a Owner Operator would invest in and send you to a week training in chicago at Head Quarters. Gained leadership skills and business management in the class that you were sent to. Certified you to have your own restaurant when returning back.