Cayla Lee
Cheyenne,WY
Summary
Dynamic Shift Manager with proven expertise at Taco John’s in enhancing customer satisfaction and fostering team development. Skilled in cash handling and decision-making, I effectively resolved escalated issues while promoting a positive work environment. Committed to upholding high standards and improving service efficiency through strong communication and collaboration.
Overview
1
1
year of professional experience
Work History
Shift Manager
Taco John’s
07.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Arbysfoundation
11.2023 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
South High School
Cheyenne, WY05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Team development
- Communication Skills
Timeline
Shift Manager
Taco John’s
07.2024 - Current
Crew Member
Arbysfoundation
11.2023 - 07.2024
South High School