Summary
Overview
Work History
Education
Skills
Timeline
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Cayla Lee

Cheyenne,WY

Summary

Dynamic Shift Manager with proven expertise at Taco John’s in enhancing customer satisfaction and fostering team development. Skilled in cash handling and decision-making, I effectively resolved escalated issues while promoting a positive work environment. Committed to upholding high standards and improving service efficiency through strong communication and collaboration.

Overview

1
1
year of professional experience

Work History

Shift Manager

Taco John’s
07.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Crew Member

Arbysfoundation
11.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

South High School
Cheyenne, WY
05.2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Team development
  • Communication Skills

Timeline

Shift Manager

Taco John’s
07.2024 - Current

Crew Member

Arbysfoundation
11.2023 - 07.2024

South High School

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Cayla Lee