Cayla Owens

• Delivered prompt service to prioritize customer needs.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Resolved customer inquiries efficiently using Alorica's CRM tools.
• Assisted customers with inquiries, providing accurate information and effective solutions.
• Contributed feedback to management for process improvements based on customer interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Assisting customers with replacement tires and assigning dealers