Cayla Perdue

Enter quotes into CRM/sales force for customers

• Enter orders via phone calls or walk ins/ PO's received via email + 100+ emails daily
• 50-70 calls per day (inbound and outbound)
• Follow up on quotes (larger projects)
• Made sure commissioning was correct
• Handled any issues that came with orders, post sales, tracking, and RMA requests
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues
• Increased revenue with strategic upselling services to existing customers.
• Delivered superior customer service to retain existing customers and attract new customers.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Logged customer data into company CRM system to foster strong account management and rapport.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Negotiated prices, terms of sales and service agreements.
• Achieved or exceeded company-defined sales quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

*Responsible for quoting projects for Electrical Distributors.

*Contacting distributors and manufactures for information or questions and pricing.

*Winning and closing the project into an order.

*Receiving purchase orders

from distributors / contractors be entered, and following the po through until it ships.

*Sending tracking info to the distributor

*Handled any issues that arose during the process of the quoting process and order entry, along with post sales or post shipment issues.

*Issued job submittals if needed.

*Inside Sales Support / Project Management

*Maintained positive customer relations

• Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
• Self-motivated, with a strong sense of personal responsibility
• Worked effectively in fast-paced environments

• Responsible for quoting projects for Electrical Distributors
  
• Contacting distributors and manufactures for information or questions and pricing
• Winning and closing the project into an order
• Receiving purchase orders from distributors to be entered
• Order entry of po's and following the po through until it ships
• Sending shipping status to the distributor
• Handling any issues that arise on any quote, project, or order; along with
• Post sales or post shipment issues
• Issued job submittals if needed.
• Responded to customer requests for products, services, and company information.

• Answered 50+ phone calls from electrical distributors for quick pricing of light fixtures, poles, and bollards of company represent company manufactures
• Entered quick quotes into Oasis for customers
• Converted Project Quotes into Orders when purchase order was received from distributors
• Followed po from entry until invoicing
• Sent tracking and estimated ship date information to customer
• Entered invoices when received from manufactures finish process
• Made sure commissioning was correct that were supposed to get per each manufacture
• Handled any issues that came with any order, post sales issues, or shipping issues
• Issued job submittals if needed.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and 50+ emails daily to answer questions about products and services.