Daisy Soria
Dallas,Texas
Summary
Daily Inbound/outbound customer service-Order entry, assistant to outside sales representative, Dispatch, Data entry, Order processing.
Time management Software; as400, teams, outlook, Jabber,Finesse, Omnitrac
Diligent Desired Position with solid background in inside sales. Demonstrated success in building strong client relationships and driving sales growth. Proven ability to utilize communication and negotiation skills to meet and exceed targets. Sales professional with proven track record in driving revenue growth and fostering client relationships. Delivers consistent results through effective team collaboration and adaptability to changing market needs. Known for exceptional communication and negotiation skills.
Overview
21
21
years of professional experience
Work History
Customer Service Inside Sales Associate
Fresh Point Dallas
10.2024 - 12.2025
- Resolved customer inquiries and complaints efficiently through various communication channels.
- Processed orders and returns accurately, ensuring timely delivery of products.
- Utilized CRM systems to track customer interactions and maintain detailed records.
- Collaborated with team members to enhance service quality and streamline operations.
- Mentored new staff on best practices in customer service protocols and systems.
- Led training sessions focused on effective communication techniques and conflict resolution strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Manager • Market Staff
Celebration Inc.
10.2016 - 06.2024
- Answer phone calls / Respond to emails
- Stock paper goods and organize merchandise to maintain an exemplar environment
- Receive deliveries, check invoices
- Responsible for opening and closing duties and maintaining store cleanliness
- Manage customer orders through phone, email, and online ordering system
- Train new oncoming staff
- Deliver exceptional customer service which resulted in many loyal relationships with clientele
- Assist customers with dietary restrictions and food allergies
Drive-Thru & Cashier
Popeyes
06.2014 - 08.2016
- Take orders in drive-thru
- Package and process customer orders
- Work prep station
- Responsible for opening the store
- Re-stock inventory
- Assist the manager with cash drawer and deposits
Car Hop
Sonic Drive-In
06.2005 - 04.2009
Education
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Texas Success Academy
Arlington, TXundefined
Molina High School
Dallas, TXSkills
- Bilingual
- Precise and detail-oriented
- Organized
- Willing to help others/team player
- Punctual
- Works quickly and efficiently
- Able to work well under pressure
Great communication with staff and customers
Timeline
Customer Service Inside Sales Associate
Fresh Point Dallas
10.2024 - 12.2025
Assistant Manager • Market Staff
Celebration Inc.
10.2016 - 06.2024
Drive-Thru & Cashier
Popeyes
06.2014 - 08.2016
Car Hop
Sonic Drive-In
06.2005 - 04.2009
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Texas Success Academy
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Molina High School