CAYLA PLUEBELL
Matthews,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Burn Ambassador/Receptionist
BURN BOOT CAMP
CLAYTON, NC
03.2025 - 04.2026
- Supported day-to-day operations and assisted with routine activities.
- Backed operations manager with membership accounts, MS Office tasks, and onboarding of new platforms.
- Identified client needs and delivered tailored solutions to support satisfaction.
- Supported daily client-first environment with focus on service and responsiveness.
- Created positive, knowledgeable environment to help convert clients into members.
- Helped team meet goals by sharing input during meetings and supporting positive client experiences throughout gym visits.
- Communicated openly with team members to align with owner direction and maintain positive work environment.
- Reported to gym owner and represented owner priorities alongside operations manager.
- Worked with team to increase category sales and grow member base.
- Supported child watch, administrative tasks, equipment maintenance, retail merchandise updates, and upcoming promotions or events.
- Assisted with daily operations and routine activities.
- Supported operations manager with membership accounts, MS Office work, and onboarding new platforms.
- Addressed client needs with tailored solutions that improved satisfaction.
- Helped maintain client-first environment focused on service quality and responsiveness.
- Built positive, informed setting that encouraged client conversion into members.
- Contributed ideas during team meetings and supported smooth, positive client experiences across the gym.
- Facilitated open communication among team members to align with owner direction and support productive work environment.
- Served as point of contact for gym owner alongside operations manager.
- Partnered with team to drive category sales and expand member base.
- Handled support across child watch, administrative functions, equipment maintenance, retail merchandising, and event promotion.
- Consistently supported smooth daily operations through reliable assistance.
- Maintained membership accounts, MS Office records, and new platform onboarding support for operations manager.
- Delivered tailored responses to client needs that strengthened satisfaction.
- Helped create client-first environment centered on service, care, and attention.
- Supported member conversion by providing positive, knowledgeable client interactions.
- Improved team coordination by contributing in meetings and supporting positive experiences for all gym clients.
- Promoted open team communication aligned with owner direction and positive workplace culture.
- Represented gym owner interests with operations manager support.
- Advanced category sales and member growth through close team collaboration.
- Strengthened overall gym operations through support with child watch, admin tasks, equipment maintenance, retail updates, and event preparation.
Residential Order Specialist & Receptionist
JP'S DOOR & SCRAP LLC
CLAYTON, NC
03.2022 - 04.2026
- Directed services to resolve customer issues based on needs and descriptions.
- Assessed customer needs and directed services to appropriate support.
- Matched services to customer needs through problem resolution and clear direction.
- Facilitated communication between clients, technicians, and sales consultants.
- Coordinated communication among clients, technicians, and sales consultants, routing inquiries to correct staff.
- Connected clients, technicians, and sales consultants with appropriate staff members.
- Responded to incoming calls, messages, email inquiries, and in-person questions.
- Answered, screened, and routed incoming calls, took messages, and responded to general inquiries by email and in person.
- Managed incoming calls, messages, and general inquiries by phone, email, and in person.
- Updated staff calendars and scheduled appointments.
- Managed staff calendars and appointment scheduling.
- Supported calendar management and appointment coordination.
- Completed data entry, filing, photocopying, faxing, and document transcription into company management system.
- Handled data entry, filing, copying, faxing, and transcription within company management system.
- Entered data, organized files, processed copies, faxed documents, and transcribed records into company management system.
- Checked product specifications prior to ordering and tracked shipment timelines.
- Verified product specifications before ordering and monitored shipment dates.
- Confirmed product specifications before ordering and followed shipment schedules.
- Provided field support for residential door installation and repair tasks.
- Assisted with residential door installation and repair work during field visits.
- Assisted with residential door installation and repair services during field assignments.
- Kept reception area organized and tracked office, stationery, and technician supply levels.
- Kept reception area professional and monitored inventory for office, stationery, and technician supplies.
- Performed part-time duties with key responsibilities.
- Contributed to team efforts in part-time position.
Front Desk Receptionist
Aardvark Animal Hospital
GARNER, NC
08.2023 - 03.2024
- Checked pets in and out and processed payments accurately using multiple payment methods.
- Supported client communication with professional, courteous interactions and helped create positive atmosphere for clients and pets during entry and exit.
- Coordinated with doctors, veterinary technicians, and surgeons to schedule appointments and share procedure details with clients.
- Maintained current patient accounts by scheduling, reminding, and confirming upcoming appointments and overdue vaccinations.
- Managed patient records and uploaded documentation received from doctors, veterinary technicians, and surgeons.
- Provided empathetic client support during difficult pet-related situations.
- Refilled prescriptions and assisted doctors and veterinary technicians with medication questions from clients.
- Built knowledge of required pet vaccinations and learned breed-related terminology for patient assessment.
Front Desk Receptionist & Sales Manager
Fit4Life Fitness Clubs
MCGEE'S CROSSROADS, NC
02.2022 - 07.2023
- Collaborated with team to implement strategies that increased category sales.
- Fostered a welcoming and motivating gym environment, enhancing client satisfaction and retention.
- Provided positive, knowledgeable environment to help convert clients into members.
- Reported to gym owner and partnered with gym general manager to provide positive, supportive experience for clients entering gym by anticipating needs and offering solutions.
- Assisted part-time staff with daily operations to enhance overall team efficiency.
- Assisted with operational upkeep, retail merchandise updates, and the rollout of new promotions and events.
- Supported community marketing efforts beyond gym and contributed to administrative tasks and documentation.
- Ensured clear communication within team and supported positive work culture by following owner directives.
9-12 ELA full-time teacher
VOYAGER ACADEMY
DURHAM, NC
08.2017 - 05.2022
- Teach and develop lesson plans aligned with North Carolina ELA standards and curriculum.
- Align instruction with English 2 EOC, SAT, and ACT test preparation.
- Administer summative and formative quizzes and tests to monitor student understanding.
- Provided targeted remediation support before and after school to assist struggling students in meeting learning objectives.
- Tailored instruction to meet IEP, 504, ELL, and ELC accommodations and plans.
- Promoted project-based learning to enhance student collaboration and critical thinking skills over traditional instruction.
- Participate in weekly CFG meetings and vertical alignment work for ELA grades K-12 and staff development.
- Served on calendar committee to advocate for academic calendar needs, balancing staff and student requirements with state mandates.
Education
Certified Residential Door Systems Technician - IDEA Certification Training
INSTITUTE OF DOOR DEALER EDUCATION & ACCREDITATION
08-2022
Continuation of Education - Secondary Education
UNIVERSITY OF NORTH CAROLINA STATE UNIVERSITY
01-2019
Bachelor of Arts - Pedagogy in English & Minor in Children's Literature
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
01-2015
Skills
- Membership management
- Front desk software
- Appointment scheduling
- Sales processing
- Platform onboarding
- Customer relations
- Customer empathy
- Service recommendations
- Problem solving
- Team collaboration
- Organizational skills
- Detail orientation
- Reliability
- Effective communication
- Stock management
- Product knowledge
Timeline
Burn Ambassador/Receptionist
BURN BOOT CAMP
03.2025 - 04.2026
Front Desk Receptionist
Aardvark Animal Hospital
08.2023 - 03.2024
Residential Order Specialist & Receptionist
JP'S DOOR & SCRAP LLC
03.2022 - 04.2026
Front Desk Receptionist & Sales Manager
Fit4Life Fitness Clubs
02.2022 - 07.2023
9-12 ELA full-time teacher
VOYAGER ACADEMY
08.2017 - 05.2022
Certified Residential Door Systems Technician - IDEA Certification Training
INSTITUTE OF DOOR DEALER EDUCATION & ACCREDITATION
Continuation of Education - Secondary Education
UNIVERSITY OF NORTH CAROLINA STATE UNIVERSITY
Bachelor of Arts - Pedagogy in English & Minor in Children's Literature
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE