Cayla Poole
Oak Park,MI
Summary
Detail-oriented and collaborative bakery professional with strong organizational skills and proven ability to manage multiple projects simultaneously while maintaining accuracy. Experience in product preparation and customer interaction fosters a commitment to quality and service excellence. Recognized for upholding high standards in fast-paced environments, with a solid track record in inventory management and adherence to food safety protocols. Reliable team player dedicated to positively contributing to team dynamics and operational efficiency.
Overview
8
8
years of professional experience
Work History
Bakery Clerk
Western Market
447 W Nine Rd Ferndale, MI 48220
07.2025 - Current
- Provided exceptional customer service through product recommendations and handling inquiries efficiently.
- Implemented feedback mechanisms for customers to improve service delivery and product offerings.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Measured and mixed ingredients accurately to assist in baking process.
- Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
- Maintained cleanliness and organization of bakery displays to enhance shopping experience.
- Collaborated with team members to streamline baking processes, improving workflow efficiency.
Bakery Clerk/Cake Decorator/ Back Up Lead
Kroger
26200 Greenfield Road Oak Park Mi 48237
09.2020 - 07.2025
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained and mentored new bakery staff to ensure adherence to quality standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
Line Cook
McDonald's
Oak Park , Michigan
04.2020 - 09.2020
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Line Cook/Customer Service Cashier
Little Caesars
8801 W Nine Mile Road , Oak Park
01.2020 - 04.2020
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Volunteer Nurses Assistant
HOSA
04.2018 - 06.2019
- Assist patient with hygiene routine, Examine and take vital signs, Adjust patients in bed to provide comfort
Education
High School Diploma -
Oak Park High School
Oak Park, MI06-2019
Skills
- Organized
- Problem Solver
- Excellent Time Management
- Dependable
- Food Safety
- Themed Cake Creation
- Cake Decorating
- Order Taking
- Customer Service
- Multitasking Abilities
- Multitasking
- Time Management
- Goal Setting
- Attention to Detail
- Continuous Improvement
- Flexible schedule
Timeline
Bakery Clerk
Western Market
07.2025 - Current
Bakery Clerk/Cake Decorator/ Back Up Lead
Kroger
09.2020 - 07.2025
Line Cook
McDonald's
04.2020 - 09.2020
Line Cook/Customer Service Cashier
Little Caesars
01.2020 - 04.2020
Volunteer Nurses Assistant
HOSA
04.2018 - 06.2019
High School Diploma -
Oak Park High School