Cayla Rull
Virginia Beach,VA
Summary
Dynamic and results-driven professional with experience, excelling in operational efficiency and patient engagement. Proven ability to enhance workflows and foster teamwork, leveraging critical thinking and advanced computer skills. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Virginia Beach Obstetrics And Gynecology
Virginia Beach, VA
06.2023 - 01.2025
- Processed patient registrations efficiently using electronic health record systems.
- Collected and verified patient information to ensure accuracy and compliance.
- Scheduled appointments and managed patient flow to enhance operational efficiency.
- Assisted patients with insurance verification and explained coverage options effectively.
Executive Operations Manager
Smiles of Chesapeake
Virginia Beach, VA
10.2022 - 04.2023
- Streamlined operational workflows to enhance team efficiency and productivity.
- Implemented new inventory management systems to improve resource allocation.
- Coordinated cross-departmental communication to ensure alignment on strategic initiatives.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Drove alignment of team members, technology, systems and processes with strategic goals.
- Analyzed performance data to identify areas for process improvement and cost reduction.
- Presented treatment plans to patients and explained cost, procedures, risks and expected outcomes.
Patient Registration Representative
Smiles of Chesapeake
Virginia Beach, VA
04.2021 - 10.2022
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Collaborated with clinical staff to streamline registration processes and improve service delivery.
- Resolved patient inquiries and concerns promptly, fostering positive patient experiences.
- Participated in training new staff on registration protocols and system usage effectively.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Answered telephones and directed calls, while preparing reports, invoices, letters or medical records using word processing, spreadsheets and other software applications.
Sales Associate
7-eleven
Virginia Beach, VA
08.2018 - 04.2021
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Managed inventory levels, ensuring products remained stocked and organized for efficient sales operations.
- Processed transactions accurately using point-of-sale systems while maintaining cash register integrity.
- Trained and mentored new associates on store policies, procedures, and best practices for customer interaction.
Education
Bachelor of Nursing - Nursing
Sentara College of Health Science
Chesapeake, VA05.2027
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, VA05.2023
High School Diploma -
Bayside High School
Virginia Beach, VA06.2020
Skills
- Strive to learn
- Ability to improve
- Critical thinking and problem solving
- Leadership training
- Computer skills
- Adaptability and multitasking
- Communication and teamwork
- Ability to work under pressure
- Fast learner
Certification
- CPR Certified
Timeline
Patient Registration Representative
Virginia Beach Obstetrics And Gynecology
06.2023 - 01.2025
Executive Operations Manager
Smiles of Chesapeake
10.2022 - 04.2023
Patient Registration Representative
Smiles of Chesapeake
04.2021 - 10.2022
Sales Associate
7-eleven
08.2018 - 04.2021
Bachelor of Nursing - Nursing
Sentara College of Health Science
Associate of Science - General Studies
Tidewater Community College
High School Diploma -
Bayside High School