Cheryl Porter
LaFollett,Tennessee
Summary
Dynamic healthcare professional with extensive experience in hospital, doctor's office, and pharmacy, excelling in patient registration and medical billing. Proven track record in insurance verification and payment collection, enhancing data accuracy and client satisfaction. Strong attention to detail and exceptional customer service skills drive successful resolution of billing discrepancies and foster positive patient relationships.
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
University of Michigan Health
04.2019 - 06.2021
- Managed patient check-in processes to ensure accurate registration and efficient workflow.
- Verified insurance information and patient demographics to enhance data accuracy.
- Assisted patients with inquiries, providing clear directions and support during registration.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Obtained payments from patients and scanned identification and insurance cards.
Billing Specialist
Grand Rapids Women's Health
12.2016 - 04.2019
- Processed billing statements and insurance claims with accuracy and attention to detail.
- Resolved discrepancies in billing accounts to ensure timely payments and customer satisfaction.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Billing Specialist
Walgreens Home Infusion
08.2012 - 12.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
Education
Medical Assistant - Medical Billing
National Education Center
Wyoming, MI05-1996
Certificate of Completion - Commercial Art / Printing
Newaygo County Area Vocational Center
Fremont, MI05-1985
High School Diploma -
White Cloud High School
White Cloud, MI05-1985
Skills
- Payment collection
- Insurance verification
- Eligibility determination
- Healthcare industry
- Customer service
- Medical billing
- Attention to detail
- Patient registration
Timeline
Patient Registration Representative
University of Michigan Health
04.2019 - 06.2021
Billing Specialist
Grand Rapids Women's Health
12.2016 - 04.2019
Billing Specialist
Walgreens Home Infusion
08.2012 - 12.2016
Medical Assistant - Medical Billing
National Education Center
Certificate of Completion - Commercial Art / Printing
Newaygo County Area Vocational Center
High School Diploma -
White Cloud High School