Kalla Guerry
Buffalo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, to seek and maintain a position that offers professional challenges, excellent time management and problem-solving skills. Compassionate Patient Registration Representative known for high productivity and efficiency in task completion. Possess specialized skills in patient data management, insurance verification, and confidentiality protocols. Excel in communication, empathy, and problem-solving to enhance patient experience and streamline registration processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Kaleida Health
Buffalo
10.2024 - Current
- Verified insurance details to confirm coverage eligibility for services.
- Collected patient information to ensure accurate registration process.
- Assisted patients with forms and answered registration-related inquiries.
- Updated patient information in the system for accuracy and completeness.
- Coordinated with medical staff to streamline patient flow and appointments.
- Provided support during peak registration times to enhance service efficiency.
- Educated patients on policies and procedures to ensure understanding of services.
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Verified insurance eligibility through online portals or by phone calls.
Phlebotomist
Erie County Medical Center Corporation
Buffalo
09.2022 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Ensured compliance with safety and sanitation protocols in all procedures.
- Maintained accurate patient records and documentation for laboratory processes.
- Prepared and labeled specimens for laboratory analysis and transportation.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Managed inventory of supplies to ensure adequate stock levels at all times.
- Communicated effectively with patients to alleviate anxiety during blood draws.
- Maintained a clean, safe, and organized work environment.
CNA - Certified Nursing Assistant
Erie County Medical Center Terrace View
Buffalo
06.2022 - Current
- Provides patient comfort
- Turning and moving patients
- Bathing, grooming, and feeding patients
- Gathering medical supplies
- Answering call lights
- Documentation
Medical Examiner
APPS Paramedical
Buffalo-Williamsville
02.2023 - 2025
- Complete paramedical exams for Life and Disability insurance applications
- Vital signs ( blood pressure, height, weight, and pulse )
- Collect specimen samples such as Saliva, blood, and urine
CNA - Certified Nursing Assistant
Elderwood
Buffalo
05.2022 - 06.2022
- Provides patient comfort
- Turning and moving patients
- Bathing, grooming, and feeding patients
- Gathering medical supplies
- Answering call lights
- Documentation
TNA
Elderwood
Buffalo
01.2022 - 05.2022
- Provides patient comfort
- Turning and moving patients
- Bathing, grooming, and feeding patients
- Gathering medical supplies
- Answering call lights
- Documentation
Caregiver
Happier At Home
12.2021 - 04.2022
Compliance Specialist
Northstar Location Services
10.2018 - 01.2022
- Assisted in conducting audits to ensure policy compliance and identify gaps.
- Collaborated with teams to implement compliance training programs for staff.
- Prepared reports detailing compliance findings and recommendations for improvement.
- Maintained accurate records of compliance activities and documentation processes.
- Supported investigations into compliance violations and recommended corrective actions.
- Communicated compliance updates and best practices to employees across departments.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
DSP (Direct Support Professional)
Community Services for Every1
Buffalo
03.2018 - 06.2019
- Assist with daily living and activity in a group home setting such as administer medication, advocating for person you serve at appointments.
Banking Specialist
Northstar Location Services
11.2015 - 10.2018
- Process payments in the banking department
- Processed customer transactions efficiently and accurately.
- Managed client inquiries and resolved banking issues promptly.
- Provided product information to customers for informed decisions.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
Customer Services Clerk/ Cashier
TOPS
11.2014 - 10.2015
- Attend to customers request and complaints including processing variety payments, check cashing, western union, lotto, and refunds
Attendant
Six Flags Darien Lake
Darien
07.2014 - 08.2014
- Attended to the needs of the customers
- Ensure the work environment was always clean
Teacher's Aide
YWCA School House Common Daycare
Buffalo
07.2013 - 08.2013
- Ensured children were safe and secure
- Supervised children during outdoor activities
Direct Support Professional
Autism services
Buffalo
04.2022
Education
None - Freshman Biology
ERIE COMMUNITY COLLEGE
Buffalo, NY01.2015
Regents Diploma -
Health Sciences Charter School
Buffalo, NY01.2014
None - History, English
Monroe Community College
Rochester01.2014
High school diploma or GED -
Skills
- Excel
- Microsoft Office
- MS OFFICE
- PowerPoint
- Word
- Autism Experience
- Medication Administration
- Developmental Disabilities Experience
- Cash handling
- Meal Preparation
- Teaching
- Cooking
- Bathing
- Companion care
- Assist with daily living
- Senior care
- Vital signs
- Dementia care
Certification
- CPR Certification
- First Aid Certification
- NHA Certified Phlebotomy Technician, 08/01/22, 08/01/24, J3W7R6Q9
- Occupational Safety and Health, 05/01/22, Present
- Certified Nursing Assistant (CNA), 05/01/22, 05/01/24, NY000446708E
- Certified Phlebotomy Technician, 08/01/22, 08/01/24
- BLS Certification
Timeline
Patient Registration Representative
Kaleida Health
10.2024 - Current
Medical Examiner
APPS Paramedical
02.2023 - 2025
Phlebotomist
Erie County Medical Center Corporation
09.2022 - Current
CNA - Certified Nursing Assistant
Erie County Medical Center Terrace View
06.2022 - Current
CNA - Certified Nursing Assistant
Elderwood
05.2022 - 06.2022
Direct Support Professional
Autism services
04.2022
TNA
Elderwood
01.2022 - 05.2022
Caregiver
Happier At Home
12.2021 - 04.2022
Compliance Specialist
Northstar Location Services
10.2018 - 01.2022
DSP (Direct Support Professional)
Community Services for Every1
03.2018 - 06.2019
Banking Specialist
Northstar Location Services
11.2015 - 10.2018
Customer Services Clerk/ Cashier
TOPS
11.2014 - 10.2015
Attendant
Six Flags Darien Lake
07.2014 - 08.2014
Teacher's Aide
YWCA School House Common Daycare
07.2013 - 08.2013
None - Freshman Biology
ERIE COMMUNITY COLLEGE
Regents Diploma -
Health Sciences Charter School
None - History, English
Monroe Community College