Cayla Runyon
Akron,OH
Summary
Proven track record in enhancing customer engagement and sales at Sally Beauty through expert product knowledge and upselling strategies. Skilled in team collaboration and flexibility, consistently meeting sales targets. Achieved a significant increase in customer satisfaction by leveraging organizational and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Akron, OH
01.2023 - 05.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
Receptionist
Portage Lakes
Akron, OH
03.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Cashier
Circle K
Akron, OH
06.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Dunkin' Donuts
Akron, OH
02.2010 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Field High School
Mogadore, OH06.2013
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Customer Engagement
- Upselling strategies
- Sales expertise
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Sales proficiency
- Personalized recommendations
- Beauty Trends
- Payment Processing
- Customer Needs Assessment
- Promotional activities
- Paperwork management
Timeline
Beauty Advisor
Sally Beauty
01.2023 - 05.2024
Receptionist
Portage Lakes
03.2020 - 03.2021
Cashier
Circle K
06.2014 - 04.2015
Assistant Manager
Dunkin' Donuts
02.2010 - 06.2013
High School Diploma -
Field High School