Cayla Stevens
Paris
Summary
Proven leader with a track record of elevating team performance and customer satisfaction at Chick-fil-A through effective coaching, conflict resolution, and operational improvements. Excels in teamwork, collaboration, and staff training, enhancing both team dynamics and service quality. Demonstrated ability to inspire excellence and drive results, making significant contributions to business growth and team development.
Overview
5
5
years of professional experience
Work History
Team Leader
Chick-fil-A
12.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved operational workflows, enabling the team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Leader
SweetFrog Premium Frozen Yogurt
09.2019 - 11.2021
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced communication strategies, ensuring clear and timely information exchange within the team and with the customers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Assisted in recruitment to build a team of top performers.
Education
Bachelor of Science - Accounting
Stephen F. Austin State University
Nacogdoches, TX05-2027
Associate of Science - Accounting
Paris Junior College
Paris, Texas, TX05-2024
High School Diploma -
North Lamar High School
Paris, TX05-2022
Skills
- Teamwork and collaboration
- Team motivation
- Team supervision
- Staff training
- Coaching and mentoring
- Overseeing daily activities
- Conflict resolution
- Relationship building
- Staff education and training
- Cash handling
- Leadership
- Reliability
Timeline
Team Leader
Chick-fil-A
12.2021 - Current
Team Leader
SweetFrog Premium Frozen Yogurt
09.2019 - 11.2021
Bachelor of Science - Accounting
Stephen F. Austin State University
Associate of Science - Accounting
Paris Junior College
High School Diploma -
North Lamar High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Akli ChahbouneAkli Chahboune
Négociateur en immobilier at CPH ImmobilierNégociateur en immobilier at CPH Immobilier