Cayla Stroud

• Work directly with customers promoting products and solutions to generate new sales opportunities through lead qualification, cold calls, and virtual demos.

• Build a network of key contacts and relationships within accounts to secure customer loyalty and gain early insights into potential business opportunities.

• Research accounts, identify key players and generate interest, as well as investigation & resolve customer queries/requests.
• Maintain and expand customer database of prospects within assigned territory, using every customer interaction as a potential opportunity to develop more business within the account through incisive and effective questioning.

• Assisted internal staff in administrative support capacity.
• Identified process improvements and documented new procedures for growth; followed written and verbal instructions.
• Supported and maintained service relationships with involved participants, including providers and administrators.
• Reviewed up to 200 treatment plans daily to ensure efficiency and timeliness.

• Completed a minimum of 200 contacts daily; received inbound phone calls and emails; made outbound phone calls.
• Identified common problems and escalated them to management.
• Provided suggestions for improvement while tracking assigned cases.
• Leveraged interpersonal skills to review and resolve member complaints.

• Documented patient dental history, as well as overall health and medication history.
• Prepared patients for dental work; helped with infection control by sterilizing and disinfecting instruments, preparing materials, completing diagnostic x-rays, and assisting with dental procedures.
• Scanned patients with 3shape TRIOS intraoral scanner; while preparing dental impressions, opposing models, and study casts for crowns, bridges, and dental prosthetics.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Explained treatment procedures and instructed patients on home care guidelines.
• Answered multi-line phone system, scheduled appointments, and attended Continuing Education courses.