Caylah Mareus
Boynton Beach
Summary
Dynamic leader with a proven track record at Throw Social, adept in enhancing guest satisfaction and fostering team growth. Skilled in customer service and efficient cleaning techniques, I excel in creating positive environments and resolving challenges. My proactive attitude and strong work ethic have significantly contributed to operational success, showcasing my ability to motivate teams and improve service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Throw Social
09.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Motivated team members through recognition programs and incentives, fostering a positive work environment that encouraged growth and development within the department.
- Conducted regular team meetings to review performance metrics, identify areas for improvement, and celebrate successes together.
- Resolved guest complaints professionally and efficiently, maintaining a high level of customer satisfaction throughout their stay.
- Mentored new team members on company policies and procedures, resulting in faster integration into the team.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Concierge
Symphony at Delray Beach
06.2022 - 06.2023
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Managed various tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided accurate information regarding local attractions, restaurants, and activities.
- Facilitated and coordinated transportation services for Residents.
- Monitored a Screen that was connected to the residents' call button
- Answered incoming phone calls that we received daily and transferred calls to those they needed.
Hostess Manager
Vic and Angelo's
09.2020 - 05.2022
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Entered new members into the payroll system
- Issued checks for vendors weekly
- Entered server/ bar tips into the Excel spreadsheet from the night before
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Participated on the floor during service to set and monitor performance standards and rectify staff or guest issues.
Cleaning Crew Member
CSI Cleaning Company
11.2018 - 12.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures, and spot cleaning partition walls, countertops, and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2020
Skills
- Teamwork and collaboration
- Customer service
- Reservation management
- Efficient cleaning techniques
- Problem-solving
- Highly adaptable
- Strong work ethic
- Team motivation
- Proactive attitude
- Food safety compliance
- Telephone etiquette
Certification
Medication Technician
Timeline
Team Leader
Throw Social
09.2022 - Current
Concierge
Symphony at Delray Beach
06.2022 - 06.2023
Hostess Manager
Vic and Angelo's
09.2020 - 05.2022
Cleaning Crew Member
CSI Cleaning Company
11.2018 - 12.2021
Medication Technician
High School Diploma -
Boca Raton Community High School
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