Caylee Chanthathirath

• Coordinate patient treatment plans by collaborating with providers.
• Streamline appointment scheduling processes to enhance patient flow and doctor focused scheduling.
• Educate patients on treatment options and financial responsibilities, improving understanding and compliance.
• Develop and maintained strong relationships with patients to foster trust and satisfaction in care services.
• Provide seamless patient flow through efficient check in and check out procedures.
• Maintain hygienist and doctor schedules
• Respond to inbound patient inquiries via text, providing accurate information and guiding prospective patients to appropriate Pure Smiles locations for care
  

• Managed front-office operations while serving as a first point of contact for candidates, new hires, and employees

• Maintained full daily schedules for two hygienists through strategic patient outreach and recall management
• Streamlined appointment scheduling and insurance verification processes
• Ensured accurate insurance eligibility verification to minimize claim issues
• Provided seamless patient flow through efficient check-in and check-out procedures

• Supported recruitment and hiring efforts by coordinating interviews, reviewing candidate qualifications, and assisting leadership with hiring decisions for front-office and administrative roles

• Assisted with new hire onboarding, including training schedules, and role expectations

• Partnered with leadership to monitor employee performance, review recorded calls, and provide coaching feedback to improve communication and professionalism

• Acted as a point of contact for employee questions related to scheduling, and workplace procedures

• Assisted with payroll collection, adjustments, and timekeeping accuracy, ensuring proper documentation

• Maintained confidential employee and financial records in compliance with company policies

• Supported team development initiatives and served as a team lead, mentoring newer staff members

• Participated in process improvement discussions related to workflow efficiency and staff productivity

• Assisted with end-of-month and end-of-year reporting, supporting leadership decision-making

• Managed front-office and back-office operations for a newly established practice, supporting daily clinical and administrative workflows
• Coordinated patient transitions and referrals, ensuring continuity of care with new provider offices
• Oversaw patient check-in/check-out processes, scheduling, and treatment plan presentation to improve patient experience and case acceptance
• Managed accounts receivable, insurance verification, billing, and claims follow-up to support revenue cycle operations
• Processed employee bonuses, monitored time-off requests, and supported staff scheduling
• Led team operations, serving as point of contact between providers, staff, and patients
• Assisted chairside and maintained sterilization protocols as needed to support clinical flow

• Managed and maintained two full-time hygienist schedules, ensuring optimal daily production and minimal gaps

• Conducted proactive patient outreach to reappoint overdue patients and maintain consistent hygiene recall cycles

• Coordinated appointment scheduling while balancing provider availability and patient needs

• Verified insurance eligibility and benefits to support accurate treatment planning and patient communication

• Facilitated seamless patient check-in and check-out processes to enhance patient experience

• Performed diagnostic dental X-rays
• Maintained strict sterilization and instrument processing protocols to ensure OSHA and CDC compliance
• Assisted providers with treatment plan preparation and patient education
• Supported four-handed and six-handed dentistry
• Assisted in oral surgery procedures, including instrument setup, chairside support, and post-op patient care